Hello
What is meant by calls having status
NA , PM and PU
Regards
Ahmed
STATUS descriptions
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by mflorell » Thu Apr 02, 2009 8:21 am
NA - No Answer AutoDial - Any outbound call that does not receive an Answer signal(or other signal) from the carrier. This can include ring-no-answer, disconnected, carrier congestion and other errors
PU - Call Picked Up - Status that a call is changed to as soon as the carrier has sent the Answer signal and before the call is sent on to an agent
PM - Played Message - outbound broadcast or SURVEY campaign status for when a message has been played to the customer
PU - Call Picked Up - Status that a call is changed to as soon as the carrier has sent the Answer signal and before the call is sent on to an agent
PM - Played Message - outbound broadcast or SURVEY campaign status for when a message has been played to the customer
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