2 to 3 seconds delay when doing load balance of calls

[Op3r]

Im kinda stuck on this one. This is the first time I have seen this problem.

I have 3 asterisk servers, 1 database and 1 httpd servers.

When a call came from asterisk 1 and goes to an agent that's logged in to asterisk 2 or 3 the customer info on the agent screen comes up. But it will take about 2 to 3 seconds before the customer and agents talk to each other. This is quite annoying.

Im using the svn of the 2.0.5 and asterisk 1.2.30.2

Any ideas?

[Op3r]

err I found out that 2.0.5 will automatically create the entries on iax-vicidial.conf and extensions-vicidial.conf

so I removed the entries I have made. Hopefully this resolves it.

[mflorell]

I have seen this kind of delay in the past when using domain names instead of IP addresses for server IPs in ViciDial, other than that I have never experienced anything like you mention.

[Op3r]

Im using IP addresses for it.

[mflorell]

When you look at the Asterisk CLI when this happens how does the output flow in relation to the sending of the call and the data?

[Op3r]

The agent will see the customer info first then after 2 - 3 seconds the customer will be on the line.

I see the CLI transferring the calls. But because the cli was so fast (it got like 60 people logged in to the 3 asterisk servers) so pretty much capturing it is going to be futile.

But Im going to get a screen capture to video the agent screen later. I also want to know what happens on the show conference link when the customer info comes up and the call came from another asterisk server.

Im pretty sure Im missing something here. But anyhow because I removed the entries I put on the extensions.conf as I found out that vicidial have already created on extensions-vicidial.conf. I hope this solved it. As I am wondering if that is the cause of the delay.