The softphone doesn't hangup when an agent logouts----SOLVED

[omar]

Hi,
In the Vicidial agent screen when an agent logouts. Why doesn't the softphone hangup . The softphone still has an open channel with information like S0701301324158600051 in its screen

[kornshell]

That happened to me before as well. There must be a timing difference between your database server, Web Server and Asterisk box(es). Please check if the time is syncronized between the servers.

[omar]

That happened to me before as well. There must be a timing difference between your database server, Web Server and Asterisk box(es). Please check if the time is syncronized between the servers.

But my database server, web server and asterisk server are all in one machine (like in the scratch_install).
Or maybe each service has its own clock?

[mflorell]

Do you see a Hangup entry in vicidial_manager table at the time you logout?

[omar]

Do you see a Hangup entry in vicidial_manager table at the time you logout?

This is what I have in the vicidial_manager table

1. FIRST: When no one is logged, the table is empty
2. SECOND: When some agent login, the table has:

Code: Select all

mysql> select * from vicidial_manager;
+--------+--------------------+---------------------+---------+----------+-------------+------------------------+-----------+----------------------+------------------------+------------------+----------------+-------------+--------------------------------+------------+------------+------------+------------+------------+
| man_id | uniqueid           | entry_date          | status  | response | server_ip   | channel                | action    | callerid             | cmd_line_b             | cmd_line_c       | cmd_line_d     | cmd_line_e  | cmd_line_f                     | cmd_line_g | cmd_line_h | cmd_line_i | cmd_line_j | cmd_line_k |
+--------+--------------------+---------------------+---------+----------+-------------+------------------------+-----------+----------------------+------------------------+------------------+----------------+-------------+--------------------------------+------------+------------+------------+------------+------------+
|    402 | 1170294640.0000000 | 2007-01-31 21:50:40 | UPDATED | N        | 192.168.2.5 | SIP/agt00-lpz-09917b68 | Originate | S0701312150408600051 | Channel: SIP/agt00-lpz | Context: default | Exten: 8600051 | Priority: 1 | Callerid: S0701312150408600051 |            |            |            |            |            |
+--------+--------------------+---------------------+---------+----------+-------------+------------------------+-----------+----------------------+------------------------+------------------+----------------+-------------+--------------------------------+------------+------------+------------+------------+------------+
1 row in set (0.00 sec)


3. THIRD: When the agent logouts, the table has:

Code: Select all

mysql>  select * from vicidial_manager;
+--------+--------------------+---------------------+---------+----------+-------------+------------------------+-----------+----------------------+------------------------+------------------+----------------+-------------+--------------------------------+------------+------------+------------+------------+------------+
| man_id | uniqueid           | entry_date          | status  | response | server_ip   | channel                | action    | callerid             | cmd_line_b             | cmd_line_c       | cmd_line_d     | cmd_line_e  | cmd_line_f                     | cmd_line_g | cmd_line_h | cmd_line_i | cmd_line_j | cmd_line_k |
+--------+--------------------+---------------------+---------+----------+-------------+------------------------+-----------+----------------------+------------------------+------------------+----------------+-------------+--------------------------------+------------+------------+------------+------------+------------+
|    402 | 1170294640.0000000 | 2007-01-31 21:50:40 | UPDATED | N        | 192.168.2.5 | SIP/agt00-lpz-09917b68 | Originate | S0701312150408600051 | Channel: SIP/agt00-lpz | Context: default | Exten: 8600051 | Priority: 1 | Callerid: S0701312150408600051 |            |            |            |            |            |
|    403 |          0.0000000 | 2007-01-31 21:57:23 | SENT    | N        | 192.168.2.5 |                        | Hangup    | RH1234591170295043   | Channel:               |                  |                |             |                                |            |            |            |            |            |
+--------+--------------------+---------------------+---------+----------+-------------+------------------------+-----------+----------------------+------------------------+------------------+----------------+-------------+--------------------------------+------------+------------+------------+------------+------------+
2 rows in set (0.00 sec)


Where there is a HANGUP value in the ACTION COLUMN and the softphone doesn't hangup

[mflorell]

Asterisk version?

astGUIclient version?

Can you post the output of "screen -r" when this happens?

[omar]

Asterisk version?

astGUIclient version?

Can you post the output of "screen -r" when this happens?

Asterisk version 1.2.14
astGUIclient version 2.0.2

This is the screen -r output when the agent logouts

Code: Select all

There are several suitable screens on:
        3446.ASTfastlog (Dead ???)
        3444.ASTVDadapt (Dead ???)
        3469.ASTVDremote        (Detached)
        4345.ASTsend    (Dead ???)
        3472.ASTVDadapt (Detached)
        3414.asterisk   (Detached)
        3457.ASTupdate  (Detached)
        3463.ASTlisten  (Detached)
        4351.ASTVDauto  (Dead ???)
        3486.asterisk   (Dead ???)
        3420.asterisk   (Dead ???)
        4354.ASTVDremote        (Dead ???)
        3477.ASTlisten  (Dead ???)
        4348.ASTlisten  (Dead ???)
        4342.ASTupdate  (Dead ???)
        3485.ASTfastlog (Dead ???)
        3475.ASTfastlog (Detached)
        4289.ASTfastlog (Dead ???)
        3423.asterisk   (Dead ???)
        3466.ASTVDauto  (Detached)
        3460.ASTsend    (Detached)
        3481.ASTVDremote        (Dead ???)
        4277.ASTlisten  (Dead ???)
Remove dead screens with 'screen -wipe'.
Type "screen [-d] -r [pid.]tty.host" to resume one of them.


[mflorell]

Post output of "show channels concise" from the Asterisk CLI

[omar]

Post output of "show channels concise" from the Asterisk CLI

When an agent click on the logout link, this what I have in the Asterisk CLI

Code: Select all

localhost*CLI>
  == Parsing '/etc/asterisk/manager.conf': Found
  == Manager 'sendcron' logged on from 127.0.0.1
  == Manager 'sendcron' logged off from 127.0.0.1
localhost*CLI> show channels concise
Zap/pseudo-307317722!unused!s!1!Rsrvd!(None)!!!!3!!(None)
SIP/agt00-lpz-09605298!default!8600051!1!Up!MeetMe!8600051!!!3!15!(None)
localhost*CLI>



[mflorell]

Is there a reason you have a dash '-' in the sip device name?

Not sure what exactly the problem could be, what is the extension and protocol of this phone's phone table entry?

[omar]

Is there a reason you have a dash '-' in the sip device name?

Not sure what exactly the problem could be, what is the extension and protocol of this phone's phone table entry?

Good tip
The problem was in the sip.conf. I was using:

Code: Select all

[inside]
type=friend
host=dynamic
canreinvite=no
dtmfmode=auto
qualify=1000
callgroup=1
pickupgroup=1
nat=yes

[agt00-lpz](inside)
context=agents
username=agt00-lpz
secret=somepassword
callerid=300 <300>


Now I am using:

Code: Select all

[inside]
disallow=all
allow=ulaw
type=friend
host=dynamic
dtmfmode=inband
qualify=1000

[ag300](internos)
username=ag300
secret=somepassword
context=agents
mailbox=300


And now when some agent click on the logout botton, the softphone hangup

Thank you very match mflorell

[joylovebasu]

Even I am facing the same Problem :


vicidialnow*CLI> show channels concise
Zap/pseudo-1297312731:default:s:1:Rsrvd:(None)::::3::(None)
SIP/cc101-08d22200:default:8600051:1:Up:MeetMe:8600051|F:::3:122:(None)
Jul 3 00:40:01 WARNING[4333]: file.c:592 ast_readaudio_callback: Failed to write frame
-- Playing 'conf-kicked' (language 'en')
-- Hungup 'Zap/pseudo-1297312731'
-- Executing DeadAGI("SIP/cc101-08d22200", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1

Can you help me ?

[mflorell]

That's nice. how about you post ALL of the answers to ALL of the questions that we asked in this thread so we can actually help you?