Maximum waiting queue length?

[IgorG]

Is there is a way to set in Vicidial maximum waiting queue length (client that allready waition for agent)? I need to route user in case of queue overloaded to another in-group or to asterisk dialplan, but saw only "Drop Call Seconds" option, it is not exactly what I need.

[mflorell]

admin.php version and build?

Are you looking for an overflow queue if the estimated hold time is too high, or if the customer has actually been waiting too long?

[IgorG]

Yes, actually I need to check queue overflow by estimated hold time. I saw the line about 'queue overflow' in full feature list, but can not find in web how call can be forwarded based on estimated hold time. Is it described in full Manager manual?

VERSION: 2.0.5-173
BUILD: 90320-0424

[mflorell]

Sounds like you want to use the Hold Time Option.
- Set the Hold Time Option to IN_GROUP
- Set the Seconds to the maximum estimated hold time that you would want someone to wait for
- Set the Hold Time Option Transfer In-Group to the in-group you want the calls transferred to

[IgorG]

Thanks. Also we faced situation when one project have too much calls and get PRI's congested. Can we limit project not only by estimated wait time but also by total callers (by DID or in-group)?

PS. Is there simple way to hide green-screen with status selection at the end of call? We have non need it on some project...

[mflorell]

We do not have a way to limit the number of callers on a certain program, although I'm sure that could be added if you wanted to sponsor it.

As for the disposition screen, it is manditory on every call, unless you use HotKeys which you might want to look into using to speed up hangup/dispo/move-on-to-next-call.