IVR usage with Vicidial

[rlabutis]

Simple question for all you experts. We have a client that wants all inbound calls to go to an IVR first. One of the prompts would be to cancel service by pressing one. Another prompt would route them to a live agent. Their hope is to take care of simple cancellation requests using the IVR and reduce manpower costs. All cancellation requests need to be captured(phone number) and sent in daily batches to process cancellations. Can this be accomplished using Vicidial? Thank you

[pedrograna]

It can be done.
But you hava a problem if the person calls from a number that its not in your db, or if for some reason the caller id its not present.
Regards

[mflorell]

We have set up several systems to do this. Usually it's just a simple IVR and the new Call Menus feature can handle everything in the web interface, for for a few clients we have written custom applications to do things like shipment tracking, order cancellation, order confirmation, callerID filtering, etc.