Active Calls in Realtime Summary Screen

[jcorbit@atllc.com]

We started taking inbounds this week and I'm seeing up to 30 active calls being listed on the RealTime Summary for the campaign. However, we only have 24 channels (SIP) available through our VoIP provider (Voicepulse). I've contacted Voicepulse and they have confirmed that we have not exceeded our max (they have been sending out busy signals for calls that come in when all allocated channels are in use).

What can I do to try and debug why we're seeing more active calls than we have channels available for?

Asterisk 1.4.21.2

Vicidial:
version: 2.2.0-235
build: 90930-2243

[williamconley]

You listed your specs! Way cool!

1) I have noticed that on many systems the vicidial interface is not aware of terminated channels for NA, so it still thinks they have activity, even though they don't. this increases Vicidial's opinion of how many channels are actually in use.

2) You should set the max number of available channels in:

Admin->Servers->(choose your server)->Max VICIDIAL Trunks

NOTE: If vicidial IS trying to use more channels than it should, and is failing as a result of this attempt (chanunavail) which results in calls being marked as completed when they actually failed ... this will resolve that issue. If, however, you have not had adverse reactions from this problem, you may do better to leave it as it is since Vicidial will continue to lie to itself about the available channels and TRY to use more than it should, resulting in 24 channels being used by accident. WATCH your CLI for reasons.

I also recommend setting your Max Calls Per second very low. This will result in the calls "rolling out" and possibly reduce your Drop Calls instead of "all at once" and getting a lot of simultaneous answers, resulting in drops.

[jcorbit@atllc.com]

wc - Thanks for the suggestions, my Max Vicidial Trunks were already set at 24. My Max calls per second were set to 24 as well, I've lowered that to 5.

Will keep watch and report back as to what happens.

[jcorbit@atllc.com]

First inbound spike of the day = 50 Active Calls, 41 In Queue with 9 Agents in Live Calls.

If this is an issue with the vici interface not being aware of terminated channels on my system, what can i do to correct it?

I'm running Ubuntu 8.04.3 on a Quad Core Xeon using a Sangoma UT50 USB timing device.

[mflorell]

Max VDAD trunks will ONLY count the channels that are related to ViciDial outbound dialing, not the total trunks in use on the system.