Configuring agent alert sounds

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Configuring agent alert sounds

Postby poksa » Wed Feb 24, 2010 10:53 am

Hi,

I'm trying to configure the sounds played when the call is being connected to an agent and I'm a bit lost.

At the moment the caller hears a short beep and a "bling bling sound" and the agent hears a "bling bling sound" when the call is being put through to him/her. How can I change these sounds and/or disable them completely? Is the hang up sound also configured in the same place?

Thanks in advance! :)
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Postby spaquet » Wed Feb 24, 2010 11:29 am

I think this is stored in /var/lib/asterisk/sounds
I would guess beep.wav or .gsm or whatever format you are using.
Try replacing the current file by one with no sound in it silence.gsm is a good candidate for that.
that what I would do.
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Postby mflorell » Wed Feb 24, 2010 1:52 pm

admin.php version and build?
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Postby poksa » Fri Feb 26, 2010 7:18 am

Thanks for the suggestion spaquet, but nope, the sounds I mean are not stored there.

mflorell:
VERSION: 2.0.5-173
BUILD: 90320-0424
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Postby mflorell » Fri Feb 26, 2010 2:58 pm

Upgrade to 2.2.0 and you will have a much easier time dealing with the inbound agent alert sounds.

If you are referring to the droplet and swish that you hear when calls enter or leave the agent's session, those are actually hard-coded and compiled into Asterisk and are very difficult to change.
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Postby marmu » Fri Jul 09, 2010 7:52 am

even if they are difficult to change, how can I do it. I "only" want to remove them. looked into enter.h and leave.h and there is only hex-code "descibing" the sound...

is it possible to get the original enter/leave.h from asterisk and recompile asterisk to remove the sound?
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Postby mflorell » Fri Jul 09, 2010 8:52 am

If you want to completely remove the enter/leave sounds then that is just adding the 'q' flag to the Meetme entries in extensions.conf
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Re: Configuring agent alert sounds

Postby dspaan » Sat Feb 02, 2019 9:25 am

Hi Matt, which specific meetme entries in extensions.conf would this be? I see many.
Regards, Dennis

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Re: Configuring agent alert sounds

Postby williamconley » Sat Feb 02, 2019 11:42 am

Have an agent log in (or leave) or whatever the event is you'd like silenced. Watch the Asterisk CLI during that event. You'll see the extension used ... change THAT extension.
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Re: Configuring agent alert sounds

Postby dspaan » Sat Feb 02, 2019 12:38 pm

Cool, thanks Bill.
Regards, Dennis

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