0 leads to be dialed..

All installation and configuration problems and questions

Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

0 leads to be dialed..

Postby Delta239 » Wed Nov 15, 2006 6:28 pm

hello.. i have 394 called and 613 not called and when i pull up the campaign it says
This campaign has 0 leads to be dialed in those lists
This campaign has 0 leads in the dial hopper

the list was working fine..nothing was touched.
Delta239
 
Posts: 109
Joined: Thu Jul 13, 2006 7:59 pm

Postby mflorell » Wed Nov 15, 2006 11:06 pm

Is your AST_VDhopper.pl script running every minute in the crontab?

What statuses do you have selected to be dialed in your campaign?

Post the results of this query:
SELECT count(*),list_id,status,called_since_last_reset,gmt_offset_now from vicidial_list group by list_id,status,called_since_last_reset,gmt_offset_now;
mflorell
Site Admin
 
Posts: 18335
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida

Postby Op3r » Wed Nov 15, 2006 11:14 pm

also check your dialling hours.
Get paid for US outbound Toll Free calls. PM me.
Op3r
 
Posts: 1424
Joined: Wed Jun 07, 2006 7:53 pm
Location: Manila

Postby gerski » Wed Nov 15, 2006 11:28 pm

check your list first, you will see there what is the 600 leads that are not called

try putting new leads on dial status and see if its changed. you need to check on this regularly...
gerski
 
Posts: 432
Joined: Fri Jul 14, 2006 6:21 am

Postby Delta239 » Thu Nov 16, 2006 1:30 pm

well i just resetted the list again.. and is not the only list.. i mean is not the only time it happened..also got the same thing with a different list.. thanks i will check on that if im experiencing the same thing
Delta239
 
Posts: 109
Joined: Thu Jul 13, 2006 7:59 pm

Postby Delta239 » Fri Nov 17, 2006 12:44 pm

also another thing.. can i create another server and another database?
Delta239
 
Posts: 109
Joined: Thu Jul 13, 2006 7:59 pm

Postby Op3r » Fri Nov 17, 2006 2:14 pm

yes you can
Get paid for US outbound Toll Free calls. PM me.
Op3r
 
Posts: 1424
Joined: Wed Jun 07, 2006 7:53 pm
Location: Manila

Postby Delta239 » Fri Nov 17, 2006 2:28 pm

how.. cuz i copied the database asterisk... rename it then created another folder for that copied the admin and agent folders remaned them as well and when i create a campaign throw a list in there it comes with no leads to be dialed in those lists and is a list active.. with 1000 numbers.. and of course 0 leads on the hopper
Delta239
 
Posts: 109
Joined: Thu Jul 13, 2006 7:59 pm

Postby pchandhu » Fri Nov 17, 2006 2:47 pm

try to insert a LIST ID for your execl or csv file and try once ( my problem is solved like that only ) check once
pchandhu
 
Posts: 17
Joined: Mon Oct 30, 2006 8:28 am
Location: India/Karnataka/Shimoga

Postby Delta239 » Fri Nov 17, 2006 3:05 pm

now i have 1000 leads to be called on those lists but 0 on the hopper
i try to reset the hopper and nothing.. then i ran the command /home/cron/AST_VDhopper.pl -q and still nothing
Delta239
 
Posts: 109
Joined: Thu Jul 13, 2006 7:59 pm

Postby enjay » Fri Nov 17, 2006 3:07 pm

What is the output of /usr/share/astguiclient/AST_VDhopper.pl --debugX
enjay
 
Posts: 806
Joined: Mon Jun 19, 2006 12:40 pm
Location: Utah

Postby Delta239 » Fri Nov 17, 2006 5:18 pm

no such file or directory
Delta239
 
Posts: 109
Joined: Thu Jul 13, 2006 7:59 pm

Postby mflorell » Fri Nov 17, 2006 7:04 pm

What version of astGUiclient are you using?
mflorell
Site Admin
 
Posts: 18335
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida

Postby Op3r » Fri Nov 17, 2006 7:04 pm

errrr
Get paid for US outbound Toll Free calls. PM me.
Op3r
 
Posts: 1424
Joined: Wed Jun 07, 2006 7:53 pm
Location: Manila

Postby gerski » Sat Nov 18, 2006 11:45 am

make sure your

Code: Select all
### updater for VICIDIAL hopper
* * * * * /usr/share/astguiclient/AST_VDhopper.pl -q


is in the crontab.

to access crontab type "crontab -e"
gerski
 
Posts: 432
Joined: Fri Jul 14, 2006 6:21 am

Postby Op3r » Sat Nov 18, 2006 3:35 pm

type this to find that file

updatedb
locate AST_VDhopper.pl

then to list your crontab type crontab -l to add stuff on you crontab type crontab -e
Get paid for US outbound Toll Free calls. PM me.
Op3r
 
Posts: 1424
Joined: Wed Jun 07, 2006 7:53 pm
Location: Manila

Postby Delta239 » Tue Nov 21, 2006 11:06 am

im using version 1.1.12-3
Delta239
 
Posts: 109
Joined: Thu Jul 13, 2006 7:59 pm

Postby mflorell » Tue Nov 21, 2006 11:38 am

You should upgrade to at least 2.0.1, there have been a lot of bugs fixed since 1.1.12-3.
mflorell
Site Admin
 
Posts: 18335
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida


Return to Support

Who is online

Users browsing this forum: No registered users and 88 guests