No ring during manual dialing

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No ring during manual dialing

Postby albokos » Wed May 05, 2010 12:01 pm

HI!

My agents reported me that there is no ring when dialing manually. The calls reach the endpoint (i know this because the calls are taken ) but while dialing there is nothing to indicate the call is ringing.

Is it a configuration problem? Or is it my VSP that is making me a bad joke?
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Postby mflorell » Wed May 05, 2010 12:58 pm

vicidial.php version and build?

Asterisk version?

Have you tried other carriers?
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Postby albokos » Wed May 05, 2010 1:04 pm

VERSION: 2.4-250
BUILD: 100420-1010


My second carrier does not work well today so i can't try it. What is amazing is that everything worked well until today !!!!!!!!!!!
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Postby albokos » Thu May 06, 2010 12:09 pm

I've tried to switch to another vsp and still nothing! Could some one help me on this????? :cry:
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Postby tommyinnn » Thu May 06, 2010 7:32 pm

We started having that problem a couple weeks ago, I researched it both on this forum and google, most resources claimed it had to do with the provider, but it's hard to tell as it seemed to clear up on it's own,
- who do you use for your provider? try and set up a account with Flo Route, or Aretta, they offer a few minutes for free to demo their quality.
VERSION: 2.2.1-237
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Postby albokos » Fri May 07, 2010 5:47 am

Thanks for the answer. as i said it in my last post, i switched to another VSP and still i've got the same problem (it is even worst now as manual dialing does not work anymore).

When agents dial:

1=> they do not have ringing tone
2=> The calls seems to get lost as nobody answer
3=> Some agents get "LIVE CALL" blinking in their interface but no one seems to be on the other side of the line.

Any suggestion is welcome

Thanks for your help
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Postby boybawang » Fri May 07, 2010 6:20 am

did you put an r on the carrier field on the DIal statement
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Postby albokos » Fri May 07, 2010 6:43 am

did you put an r on the carrier field on the DIal statement


Yes, i've just set my dial application to
Dial(SIP/sip-voicetrading/${EXTEN},,Tor)


Now the calls are taken by the end point but there is still no ring tone. Something strange is i never had to put the "r" option before and it has worked well since this week

Regards
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Postby gmcust3 » Tue May 25, 2010 5:04 pm

STEPS to Dial Manually :

Agent Login to the Dialer.
Click on Manual Link
Enter 10 digit Phone Number.
Click on DIAL NOW.
Agent will hear a Beep sound and then a Silence.
When Customer Picks up , Agent can see the LIVE CALL GREEN on their CRM.
Agent speaks to the Customer and then Hang up and Dispose the Call.
GoAutoDial CE
VERSION: 2.4-309a
BUILD: 110430-1642
No other software installed on the box.
I've read the manager manual.
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Agent will hear a Beep sound and then a Silence.

Postby pranay » Tue Jun 01, 2010 10:53 am

when my agent dial manually they listen only the beep, then call is been connected without hearing the ring tone. only call connected shown on the screen . is this problem due to my server or is there any other reason for this
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Re: No ring during manual dialing

Postby tns.jco » Fri Jun 24, 2022 6:36 am

I had the same problem, check if the /var/lib/asterisk/sounds/ringring.gsm and .wav files exist
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