vicidial.org

Hello,
We are still using vicidial 1.1.12 (for several reasons). In vicidial admin interface I looked for the reports today. In AST_agent_performance_detail.php it shows me calls for agents which logged in and out without having a call. I did a test: logged in with another agent and logged out a second later. Now there is one call for this agent in the table. In AST_agent_performance.php there is no entry for this agent, so this one seems ok. Anybody else with this issue?

Gunnar

Those scripts get their information from different sources. The details script uses calls as a way of measuring wait, pause, talk and dispo time. and taken as one of those when an agent logs in they are paused before their first call even if they have not taken a call which is why there is an entry there.