transfering calls append a 9 to the number dialing

All installation and configuration problems and questions

Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

transfering calls append a 9 to the number dialing

Postby kchung » Thu Jan 25, 2007 5:32 pm

When transfering a call that is an outside line, it inserts a 9 prefix even though the campaign is marked with an X. Is this something hardcoded? which script handles the call tranfsers in the client?
kchung
 
Posts: 208
Joined: Fri Aug 04, 2006 5:28 pm

Postby mflorell » Thu Jan 25, 2007 10:12 pm

Have you tried checking the OVERRIDE box in the transfer frame before transferring the call?
mflorell
Site Admin
 
Posts: 18335
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida

Postby kchung » Fri Jan 26, 2007 2:01 pm

Yup, it worked! What exactly does the override checkbox do?
kchung
 
Posts: 208
Joined: Fri Aug 04, 2006 5:28 pm

Postby mflorell » Fri Jan 26, 2007 3:38 pm

It overrides the 9 and dials exactly what you put into the "number to dial" field.
mflorell
Site Admin
 
Posts: 18335
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida


Return to Support

Who is online

Users browsing this forum: No registered users and 83 guests