Agents can hear other agents

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Agents can hear other agents

Postby vctor » Fri Jan 26, 2007 12:53 am

Hi we are experiencing this one again, agents hearing other agents, particularly those that recently hangedup already,

astguiclient version is 2.0.2b2
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Postby mflorell » Fri Jan 26, 2007 1:09 am

If they recently hungup, how can they hear anything?

Check for duplicate vicidial_conferences entries and make sure your agents hang up their phone and click LOGOUT when they are done with their session.
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I also had the same problem once!

Postby caspar » Fri Jan 26, 2007 3:11 am

I also had the same problem once, when two agents reported that they hear each other's voices. I noticed that VICIDIAL assigned the SAME session Id to both agents.

I asked them to logout and show me how they did it, but they could not reproduce the problem. I have specified far more conferences in Asterisk than there is agents. I do not think that VICIDIAL could have ran out of session ids.

So far I never had that problem again. Probably just a glitch?
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Postby mflorell » Fri Jan 26, 2007 10:31 am

It was probably just one agent not logging out properly or a duplication of a vicidial_conferences entries.
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