DTMF Does not send

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DTMF Does not send

Postby ckwall » Mon Mar 19, 2007 10:55 am

When on a call placed from vicidial, agents are not able to send dtmf correctly. When dialing manually when logged off of vicidial it works just fine. I had the agent also try to use the send dtmf window and button from the vicidial.php screen. same result.

any help would be appreciated.
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Postby mflorell » Mon Mar 19, 2007 4:24 pm

What kind of trunks are you using?

If SIP trunks, what is the account's dtmf sending mode set to by the provider?
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