How to monitor and barge a manual call from softphone?
Posted: Mon Nov 10, 2014 8:35 am
Hello,
is it possible to monitor a call from a softphone that isn't logged in Vicidial? We are using Linux Xubuntu and SFL Phone as a softphone and as much as i searched the internet i couldn't find some helpful info about this problem i have.
Can the agents who call manually login in Vicidial and make every single call with "manual dial"? then can i monitor them?
Do you have any other ideas?
Thanks in advance!
is it possible to monitor a call from a softphone that isn't logged in Vicidial? We are using Linux Xubuntu and SFL Phone as a softphone and as much as i searched the internet i couldn't find some helpful info about this problem i have.
Can the agents who call manually login in Vicidial and make every single call with "manual dial"? then can i monitor them?
Do you have any other ideas?
Thanks in advance!