Dispo results when doing no-agent autodial campaign

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Dispo results when doing no-agent autodial campaign

Postby dspaan » Wed Feb 18, 2015 4:58 am

I have created a no-agent autodial campaign and followed the steps in the manager manual and used this method:
Play Message Immediately


In the manual it says:

In the List modification page for
the leads that you will be calling you will only see the following statuses when using this method:
B - Busy,
NA - No answer(Ring-no-answer, Disconnect, Invalid)
NEW – Lead has not been called
QUEUE – Call was picked up and started playing message


But when i tested and picked up some calls and rejected some others the only statuses i saw in the reports were XFER for all calls. How can i get statuses like NA and QUEUE?
Regards, Dennis

Vicibox 9.0.1
Version: 2.14b0.5
SVN Version: 3199
DB Schema Version: 1588
Build: 200310-1801
dspaan
 
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