Inbound Daily Report assistance

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Inbound Daily Report assistance

Postby jikseyres16 » Tue Dec 29, 2015 5:20 am

Hello I'm new on this and somehow I cannot see the answered on my question about this one.

May I know what the difference between Total Call Answered and Total Agent Answered on Inbound Daily Report? also I notice the totals below Total Agent Answered columns has 1 call but above it has 0 calls.

Thank you for your feedbacks :)
jikseyres16
 
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