no live agents in VDautodial

[enjay]

ASTVDauto shows 0 live agents

Code: Select all

2007-04-24 11:38:10|LIVE AGENTS LOGGED IN: 0   ACTIVE CALLS: 0|
2007-04-24 11:38:10|OLD TRUNK SHORTS CLEARED: 1 |''||
2007-04-24 11:38:10| : agents:      dial_level: 0|
2007-04-24 11:38:10| : Calls to place: 0 (0 - 0) 0 |
2007-04-24 11:38:10|CAMPAIGN DIFFERENTIAL: 0   0   (0 - 0)|
2007-04-24 11:38:10|LOCAL TRUNK SHORTAGE: 0|0  (0 - 96)|
2007-04-24 11:38:10| : CALLING|
2007-04-24 11:38:10||     lagged call vla agent PAUSED 0E0|20070424113740|20070424113800|20070424113810||
2007-04-24 11:38:10||     lagged call vac agent DELETED 0E0|2007-04-24 11:36:10||


I do have an agent logged in and they can make calls but when the phone is answered its never transfered to the agent

agiout

Code: Select all

2007-04-24 11:35:14|agi-VDADtransfer.agi|+++++ VDAD START : |11|2007-04-24 11:35:14|1.2.14|3|
2007-04-24 11:35:14|agi-VDADtransfer.agi|+++++ VDAD START LOCAL CHANNEL: EXITING- 3
2007-04-24 11:35:15|agi-VDADtransfer.agi|Perl Environment Dump:
2007-04-24 11:35:15|agi-VDADtransfer.agi|0|8365
2007-04-24 11:35:15|agi-VDADtransfer.agi|callerID changed: V0424113501000000011
2007-04-24 11:35:15|agi-VDADtransfer.agi|AGI Environment Dump:
2007-04-24 11:35:15|agi-VDADtransfer.agi| -- accountcode =
2007-04-24 11:35:15|agi-VDADtransfer.agi| -- callerid = unknown
2007-04-24 11:35:15|agi-VDADtransfer.agi| -- calleridname = V0424113501000000011
2007-04-24 11:35:15|agi-VDADtransfer.agi| -- callingani2 = 0
2007-04-24 11:35:15|agi-VDADtransfer.agi| -- callingpres = 0
2007-04-24 11:35:15|agi-VDADtransfer.agi| -- callingtns = 0
2007-04-24 11:35:15|agi-VDADtransfer.agi| -- callington = 0
2007-04-24 11:35:15|agi-VDADtransfer.agi| -- channel = Local/16026638055@default-bfa8,1
2007-04-24 11:35:15|agi-VDADtransfer.agi| -- context = default
2007-04-24 11:35:15|agi-VDADtransfer.agi| -- dnid = unknown
2007-04-24 11:35:15|agi-VDADtransfer.agi| -- enhanced = 0.0
2007-04-24 11:35:15|agi-VDADtransfer.agi| -- extension = 8365
2007-04-24 11:35:15|agi-VDADtransfer.agi| -- language = en
2007-04-24 11:35:15|agi-VDADtransfer.agi| -- priority = 4
2007-04-24 11:35:15|agi-VDADtransfer.agi| -- rdnis = unknown
2007-04-24 11:35:15|agi-VDADtransfer.agi| -- request = agi-VDADtransfer.agi
2007-04-24 11:35:15|agi-VDADtransfer.agi| -- type = Local
2007-04-24 11:35:15|agi-VDADtransfer.agi| -- uniqueid = 1177439701.7
2007-04-24 11:35:15|agi-VDADtransfer.agi|AGI Variables: |1177439701.7|Local/16026638055@default-bfa8,1|8365|Local|V0424113501000000011|V0424113501000000011|4|
2007-04-24 11:35:15|agi-VDADtransfer.agi|+++++ VDAD START : |11|2007-04-24 11:35:15|1.2.14|4|
2007-04-24 11:35:15|agi-VDADtransfer.agi|+++++ VDAD START LOCAL CHANNEL: EXITING- 4


latest SVN
single server
asterisk 1.2.14

ideas?

[mflorell]

I don't know what would be causing your no-agents problem on a single server install, but for the customer call, what kind of trunks are you using?

[mehdi]

i have the same problem, i had the server working for 2 weeks perefectly, and yesturday start with problemas, in the agent screen the resume button is pressed, but in the vicidial_live_agents the status change to paused in 5 seg, i am using ZAP with sangoma 104d.

[aster1]

I had same problem with a sip trunk . even in agi log its showing channel type as local where it should show as sip channel ( zap in your case ) . I changed to iax2 and it worked for me so never got a chance to troubleshoot . In previous thread Matt suggested that using localhost as asterisk server ip can cause this . Do you have asterisk server on same machine and you are using localhost to connect to it from vicidial instead of lan ip ?

[mflorell]

I suggest trying the sip-silence Playback extens that are in the extensions.conf.sample packaged with 2.0.3 release. This seems to solve all Local Answer transfer issues.

[mehdi]

My probem is solved, when i visit the customer office, i find that they make a copy of hard disk, and put it in other machine to have a backup one, but the new machine writed in tha mysql and change the status of agents to paused.