not a valid extension

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not a valid extension

Postby adoman22 » Tue Oct 04, 2016 2:53 pm

Hello, So issue i am currently facing is when i try to login to a campaign to run some more tests
Here are the specs for the server.
centos 6
vicidial-2.9
asterisk 1.8

When i log in as an agent after i choose campaign, i get the following error message: 'Sorry, there are no available sessions'
As i get that message on the screen my softphone rings as usual and plays this message: 'I am sorry that is not a valid extension, please try again'

I ran
Code: Select all
asterisk -rvvvvvvvvvvvv
and here is the output i get when this process happens.

Code: Select all
[Oct  4 15:52:07]        > Channel SIP/900-00000007 was answered.
[Oct  4 15:52:07]   == Starting SIP/900-00000007 at default,,1 failed so falling back to exten 's'
[Oct  4 15:52:07]   == Starting SIP/900-00000007 at default,s,1 still failed so falling back to context 'default'
[Oct  4 15:52:07]     -- Sent into invalid extension 's' in context 'default' on SIP/900-00000007
[Oct  4 15:52:07]     -- Executing [i@default:1] Playback("SIP/900-00000007", "invalid") in new stack
[Oct  4 15:52:07]     -- <SIP/900-00000007> Playing 'invalid.gsm' (language 'en')
[Oct  4 15:52:07]   == Manager 'sendcron' logged off from 127.0.0.1
[Oct  4 15:52:11]     -- Executing [i@default:2] Hangup("SIP/900-00000007", "") in new stack
[Oct  4 15:52:11]   == Spawn extension (default, i, 2) exited non-zero on 'SIP/900-00000007'
[Oct  4 15:52:11]     -- Executing [h@default:1] AGI("SIP/900-00000007", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
[Oct  4 15:52:11]     -- <SIP/900-00000007>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------- completed, returning 0
adoman22
 
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Re: not a valid extension

Postby adoman22 » Tue Oct 04, 2016 3:42 pm

Update, i have made sure all of my ip addresses are up to date. I also did create a new conference, which is what i expected the issue to be because all of the conferences that were already in the system, had a previous ip address. When i tried to change the ip address it says modified but reverts back to old one. So i just ended up creating a new conference. Also i checked the meet me config file and none of the conferences are in their except for the conference that i had created.

I also checked to make sure dhadi was installed which it is. At a loss here.
adoman22
 
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Re: not a valid extension

Postby adoman22 » Tue Oct 04, 2016 4:00 pm

Okay i actually fixed the issue partially, It is now letting me login and making it to the agent screen as well as not giving me the message when zoiper is called, I solved this because i forgot to add conference for the actually agent. But still having trouble.
'
It still hangs up the call after a few seconds and giving me this error : 'No one is in your session'

I should not it isnt playing the recording that it should where it tells you you are the only person in your session.

Here is the code from
Code: Select all
asterisks -rvvvvvvvvvv


Code: Select all
 == Starting SIP/900-00000008 at default,s,1 still failed so falling back to context 'default'
[Oct  4 16:56:22]     -- Sent into invalid extension 's' in context 'default' on SIP/900-00000008
[Oct  4 16:56:22]     -- Executing [i@default:1] Playback("SIP/900-00000008", "invalid") in new stack
[Oct  4 16:56:22]     -- <SIP/900-00000008> Playing 'invalid.gsm' (language 'en')
[Oct  4 16:56:24]   == Manager 'sendcron' logged off from 127.0.0.1
[Oct  4 16:56:26]     -- Executing [i@default:2] Hangup("SIP/900-00000008", "") in new stack
[Oct  4 16:56:26]   == Spawn extension (default, i, 2) exited non-zero on 'SIP/900-00000008'
[Oct  4 16:56:26]     -- Executing [h@default:1] AGI("SIP/900-00000008", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
[Oct  4 16:56:26]     -- <SIP/900-00000008>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------- completed, returning 0
[Oct  4 16:57:01]   == Manager 'sendcron' logged on from 127.0.0.1
[Oct  4 16:57:01]   == Manager 'sendcron' logged on from 127.0.0.1
[Oct  4 16:57:01]   == Manager 'sendcron' logged off from 127.0.0.1
adoman22
 
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Re: not a valid extension

Postby zoropbx » Wed Oct 05, 2016 3:36 am

Correct me if I am wrong.. 8)

The problem is "When the agent logs in, Asterisk sends a conference call on the soft-phone, and when agent answers, it hangs up the call." Ideally it should play "You are the only person in this conference".

1) Check IPs in Admin>Phones, Admin>Conferences, Admin>Servers. All of them should show same IP which would be different from something like 127.0.0.1
2) Post your dialplan. And also post what prefix you are using in campaign detailed settings. When in campaign detail settings, search for "dial prefix" and the prefix section will appear.
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Re: not a valid extension

Postby rob1fox » Tue Feb 19, 2019 7:49 pm

I am getting an Error message when an Agent logs in, "I am sorry that is not a valid extension." Instead of "you are the only person in this conference" ?
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Re: not a valid extension

Postby williamconley » Tue Feb 19, 2019 9:27 pm

rob1fox wrote:I am getting an Error message when an Agent logs in, "I am sorry that is not a valid extension." Instead of "you are the only person in this conference" ?

1) Welcome to the Party! 8-)

2) As you are obviously new here, I have some suggestions to help us all help you:

When you post, please post your entire configuration including (but not limited to) your installation method (7.X.X?) and vicidial version with build (VERSION: 2.X-XXXx ... BUILD: #####-####).

This IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "manual/from scratch" you must post your operating system with version (and the .iso version from which you installed your original operating system) plus a link to the installation instructions you used. If your installation is "Hosted" list the site name of the host.

If this is a "Cloud" or "Virtual" server, please note the technology involved along with the version of that techology (ie: VMware Server Version 2.0.2). If it is not, merely stating the Motherboard model # and CPU would be helpful.

Similar to This:

Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel DG35EC | Core2Quad Q6600

3) Is this a fresh install? Or is it an older server and this started happening yesterday? Or did you have a power outage a few hours ago and this started right after?
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Re: not a valid extension

Postby williamconley » Tue Feb 26, 2019 11:32 pm

It's also possible that there is a NONvalid "Vicidial Conference" in the Admin->Conferences-> Show VICIDIAL Conferences option. Never modify this list after installation.
Vicidial Installation and Repair, plus Hosting and Colocation
SugarCRM integration - Customization and Add-ons - We Bring It All Together.
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