fibres wrote:Hi Mflorell
Ok so I have an inbound DID, pointed to an INGroup with call time set to 0 hours, this then sends the call out of hours to a call menu.
How do I tell the call menu what disposition to set on the call based on the option selected?
All calls seem to just get the AFTHRS dispostion and no way of knowing from the lead which option in the callmenu was selected.
Route: AGI
From the Help for route: "For AGI, the Route Value needs to be the agi script and any values taht [sic] need to be passed to it."
There is a specific AGI script which will set the Status of the lead, then return the call to the call menu and execute another entry. It's common to set this to set the Lead Status, then return to an option such as "D" and have the option for "D" perform the action that you want to occur. This way you have accomplished two tasks with one button press: Changing the lead status and whatever you set "D" to do.
There are several forum posts on the subject, in addition to an entry in the Vicidial Manager's Manual.
Example:
http://forum.eflo.net/VICIDIALforum/vie ... =4&t=35114