Is there a better way to route calls to different campaigns

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Is there a better way to route calls to different campaigns

Postby Eugene » Thu Nov 03, 2016 6:42 am

Hello!

I'd like to ask for an advice about a way to route inbound calls to different campaigns based on request to CRM.

Currently I use the following procedure:

-- Incoming call goes to default (internal) extension.
-- The extension invokes AGI script.
-- AGI script polls CRM and sets proper next extension for the call

Mentioned 'next extension' is actually DID associated with proper ingroup and campaign.

Could the task be accomplished in a better/cleaner/different way?

Thank you!
Gene
ViciBox_v.7.x86_64-7.0.3.iso, Asterisk v.11.22.0-vici
ASTGUI Admin v. 2.12-552a b.160429-0835, ASTGUI Client v. 2.12-492c b.160428-1826
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Eugene
 
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