Caller ID passing and VoipJet

[jwhawkins]

I'm having issues with caller ID not being passed. It's set correctly in the campaign, and when we use another provider, it works fine. Voipjet requires us to set it using a Set(CALLERID(number)=1234567890) in the dialplan context for outbound calls.

If I do this, it breaks the dialer. I need caller ID working correctly with VoipJet as they're the only reliable provider I've had working right and passing calls effectively because their peering is excellent.

Any ideas ?

[Op3r]

Yes you can do that just dont insert any caller ID from the Managers interface.

[mflorell]

Set the callerID in the campaign detail modification screen for your campaign.

Another option is to use another set of outgoung extensions for your VICIDIAL calls separate from what you use for manual outbound dialing.

[jwhawkins]

Yes, yes - if I set it in the campaign manager screen, it's not being passed, and calls still show up as UNAVAILABLE.

If I set it up in the dialplan, VDAD quits working, but manual calls go through just fine.

I need the VDAD to send caller ID correctly - and it's annoying me to no end trying to get it working.

[mflorell]

Set the server agi output to BOTH and post some Real Asterisk CLI output from when you are trying to place an autodial call with no dialplan callerID altering.

[albatroz]

I am also having this issue...
will check your instructions...

[albatroz]

Hello,
Any straight forward solution for this issue?

[gardo]

what's your entry in your extensions.conf for the callerid?

mine is like this:

exten => _91NXXNXXXXXX,1,AGI(call_log.agi,${EXTEN})
exten => _91NXXNXXXXXX,n,Set(CALLERID(number)=0123456789)
exten => _91NXXNXXXXXX,n,Dial(${SIPACCOUNT1}/${EXTEN:1},30,Ttor)
exten => _91NXXNXXXXXX,n,congestion()
exten => _91NXXNXXXXXX,n,Hangup()

it works well w/ vicidial.

[eijal]

Hi

My VoIP provider needs the callerID for SIP TRUNKS in the name and number fields of asterisk, like this:

Code: Select all

exten => _91XXXXXXXXXX,1,Set(CALLERID(num)=1234567890)
exten => _91XXXXXXXXXX,2,Set(CALLERID(name)=1234567890)


I thinks vicidial in the detailed campaign section send the callerID just in the CALLERID(num) field.
How can I be sure sending my callerID in the CALLERID(num) and CALLERID(name) field through vicidial?

If I stablish the callerID in extension.conf, the VDAD script crash.

And I am losing lots of deals, because I can't send my callerID

I am using:
vicidial 2.0.3
asterisk 1.2.17

Thanks.

[mflorell]

You cannot send calleridNAME through the US PSTN network. and if you try to override it in the dialplan with VICIDIAL then VICIDIAL will not work.

As for the callerID number, that is to be defined in the Campaign Detail screen in admin.php.

[eijal]

You cannot send calleridNAME through the US PSTN network. and if you try to override it in the dialplan with VICIDIAL then VICIDIAL will not work.

As for the callerID number, that is to be defined in the Campaign Detail screen in admin.php.

What could I do?

My VoIP provider needs my ID in the calleridNAME field. Please, give me a guide about how to send my phone number in the calleeridNAME and calleridNUMBER fields

Thanks

[mflorell]

That is extremely strange that they would require a number in the name field, especially since the name field is ignored when calling the PSTN-network.

Can you provide documentation that they have sent you about this requirement?

[eijal]

That is extremely strange that they would require a number in the name field, especially since the name field is ignored when calling the PSTN-network.

Can you provide documentation that they have sent you about this requirement?

This is it:

Code: Select all

    ; Set your CallerID number
    ; Setting both the name and number is required due to
    ; non-standard SIP behavior by previous versions of Asterisk.
    ;
    ; The CallerID number must be a 10-digits.

exten => _1NXXNXXXXXX,1,Set(CALLERID(num)=0000000000)
exten => _1NXXNXXXXXX,2,Set(CALLERID(name)=0000000000)



For manual calls I can use that advice and it works, but for autodial calls the VDAD script crash

Thanks Matt

[mflorell]

Changing CallerIDname is not required by any other carrier that I know of. There are other users of VICIDIAL that use VOIPjet and I have never heard of this problem before.

If you don't override the callerIDname do the calls go through?

[Op3r]

and also dont forget about the o flag on the dialplan and it will work.

[eijal]

and also dont forget about the o flag on the dialplan and it will work.

Sure, I didn't forget the o flag on the dialplan.
But I still can't send my callerID, because my provider needs the phone number in the calleridNAME and calleridNUMBER fields for SIP trunks.
This is why my VoIP provider needs the calleridNAME

Code: Select all

; Set your CallerID number
    ; Setting both the name and number is required due to
    ; non-standard SIP behavior by previous versions of Asterisk.
    ;
    ; The CallerID number must be a 10-digits.

exten => _1NXXNXXXXXX,1,Set(CALLERID(num)=XXXXXXXXXX)
exten => _1NXXNXXXXXX,2,Set(CALLERID(name)=XXXXXXXXXX)


Where XXXXXXXXXX is our callerID

Thanks

[eijal]

Changing CallerIDname is not required by any other carrier that I know of. There are other users of VICIDIAL that use VOIPjet and I have never heard of this problem before.

If you don't override the callerIDname do the calls go through?

Yes, If I don't override the callerIDname in the dial plan, the calls go through. With something like this

Code: Select all

exten => _91NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
;exten => _91NXXNXXXXXX,1,AGI(call_log.agi,${EXTEN})
exten => _91NXXNXXXXXX,2,Dial(SIP/${EXTEN:4}@SIPprovider,55,tTo)
exten => _91NXXNXXXXXX,3,Hangup


Sorry, I think, I post my issue in the wrong topic. My VoIP provider is not VOIPjet.

thanks Matt

[eijal]

Changing CallerIDname is not required by any other carrier that I know of. There are other users of VICIDIAL that use VOIPjet and I have never heard of this problem before.

If you don't override the callerIDname do the calls go through?

Yes, it does. If I don't override the callerIDname the calls go through

thanks

[eliasferreyra]

i use voipjet and i only specify the caller id on the campaign callerid on vicidial grafic page

admin.php