vicidial.org

Hi all, I tried invain to search in this forum. Can someone explane me which is the the meaning of theese items in the Real Time Main Report of VICIDial:
- AVG Agents
- Dl Diff
- Diff
- Call Type OUT BALANCE
- Priority (99 or 50)

Thx all!

Dial Method is the campaign's Dial Method that is set on the campaign modify page

(the next 3 are recalculated several times per minute)
AVG Agents: number of agents the dialer thinks are active at this moment
DL DIFF: the difference that the predictive algorithm thinks would be best to make to the current dial level
DIFF: the percent difference of the above

PRIORITY: the Queue Priority as set in the campaign and/or in-groups

OUTBALANCE: an outbound call placed on a dialer that had available trunks for another dialer that was out of trunks to dial for the number of agents on it.

Good, but DL DIFF (and DIFF) is the DIFFerence between what?
And, if I understand well, thees item are like advises that I can use in campaing modify page? (Dial Level Difference Target) And, how can I use "Dial Level Difference Target Method"?

DL DIFF: the difference that the predictive algorithm thinks would be best to make to the current dial level, and what the current dial level is at this moment.

You don't need to use those as advice for changes to make if you are using one of the ADAPT dial methods, because the system is already making those changes for you several times a minute. Those fields are for information only, you don't need to act on them or manually do anything.

Thank a lot. In your opinion are there specifics situations to use aggressive ADAPT dial methods

Every company is different, I'm sure there are situations where you would want to set it aggressive, but I can't think of any specific ones at the moment.