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Comfort noise
Posted:
Sat Apr 15, 2017 8:44 amby davide.filippi
Hi all
it is possible with vicidial VERSION: 2.8-403a BUILD: 130510-1350 start a "comfort noise" in outbound campaigns for calls that waiting for an agent?
Re: Comfort noise
Posted:
Sat Apr 15, 2017 8:59 amby mflorell
Nope, If you want to use some kind of audio on-hold then you should drop the outbound call to an in-group.
Re: Comfort noise
Posted:
Sat Apr 22, 2017 9:05 amby davide.filippi
In group you mean that I need agent available in inbound? Can I set an automatic voice and when an outbound agent is available transfer the call to this agent?
Re: Comfort noise
Posted:
Mon Apr 24, 2017 12:55 pmby davide.filippi
Solved this task.
I've set "allow inbound and blended" = yes and created a new inblound group. At 2 seconds the call in wait is transfered to the inbound group (same agents) and the customer can hear a message.
Re: Comfort noise
Posted:
Tue Apr 25, 2017 4:24 pmby davide.filippi
I need your help please.
I pass the call to the inbund group but the moh start after 7 seconds.
Italian privacy rules requires a background sound of "talking people" during "Drop Call Seconds".
Customers must understand that the call is from a call center during "Drop Call Seconds".