vicidial.org

SCRATCH INSTALL| Single Server | Sangoma PRI Card A101e (Single Port) | No Extra Software After Installation |Intel Xeon Quad Core | 16GiB RAM |
OS- CentOS 6.8
Vicidial Version installed : 2.12-564a
Asterisk : asterisk-1.8.23.0-vici.tar.gz
DAHDI : 2.9

Hello

We need to ring softphone for every call in an outbound campaign in AUTO DIALING method. We have tried using ON HOOK feature but it requires manual intervention to click on Ring link and get the softphone ring.

Need help to get this feature

That is not a feature of VICIdial. The workaround is to drop to an in-group using a -1 drop time on the campaign. Even then, On-Hook was not designed to work with high-volumes of calls and your system will probably have issues trying to use it on an auto-dial campaign.

Thanks Matt for your reply.

If I select Drop time as -1 in campaign and route it to an ingroup how will I get ring on softphone everytime for an outbound campaign.

Can you help me with the setting in the ingroup