vicidial.org

Hi all,
I've just installed vicibox 7 (last version found on vicibox.org in a virtual machine.
I've created 2 users and 2 phone (xlite softphone). I've set a carrier.
If I call directly with xlite works well, but if I log in the campaign a cannot see anything on the console. Only
[Sep 25 15:02:06] == Manager 'sendcron' logged on from 127.0.0.1
[Sep 25 15:02:06] == Manager 'sendcron' logged off from 127.0.0.1

What I've missed?

Thank you all

hi davide

You need to throw some detail like,from campaign you mean outbound campaign, did you fallow manager manual to create the campaign. if yes, did you cross check some initial steps like:
> Did your campaign is active.
> Did your campaign have lead to dial.
> Did your phone is register.
> Did you get prompt some thing like "you are only the person.." on agent login.

Hi Kumar thanks for reply.
Yes, I mean outbound campaign, active and dial method manual. My phone is registered and I hear "you are the only person...".

davide.filippi wrote:Hi Kumar thanks for reply.
Yes, I mean outbound campaign, active and dial method manual. My phone is registered and I hear "you are the only person...".

Everything sounds like it works. If your method is manual - press the link at the top left to dial next number.

No, i do manual call and insert manually the number to dial

No update?

We need much more information about your problem. What means:

but if I log in the campaign a cannot see anything on the console"

Which button you press to initiate a manual call? MANUAL DIAL or FAST DIAL?
Can you even see these buttons on agent mask?
First of all look into campaign settings for manual calls like "Manual Dial Override" or the agent settings "Agent Call Manual".

davide.filippi wrote:No update?

Connect you soft-phone to an extension and try calling directly from it. See if your carrier is configured properly

Yes, if I call directly with a softphone, it works well.

Here the settings for the campaign

https://imgur.com/a/Lwxfh