ViciDial Integration with Facebook and Twitter

All installation and configuration problems and questions

Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

ViciDial Integration with Facebook and Twitter

Postby shan » Tue Oct 24, 2017 2:17 am

Hi,

Please let me know the method to integrate social media applications like facebook and twitter with Vicidial. I am using Vicidial 7.0 with CRM version 2.12. Does Vicidial support this? I really need it. Please assist.
ViciBox v.7.0.3-160505
kernel: 4.1.20-11-default
Asterisk 11.22.0-vici
svn, version 1.8.10 (r1615264)
openSUSE Leap 42.1 (x86_64)"
architecture: x86_64
Dahdi 2.11.1
libpri.so.1.4
Vicidial VERSION: 2.12-552a
BUILD: 160429-0835
© 2016 ViciDial Group
shan
 
Posts: 38
Joined: Tue Sep 12, 2017 11:53 pm

Re: ViciDial Integration with Facebook and Twitter

Postby mflorell » Tue Oct 24, 2017 5:03 am

No, VICIdial does not support this.

Facebook and Twitter are proprietary services that do not have open APIs. They can terminate your account for no reason anytime they want, and Facebook in fact terminated all API integrations back in 2014 for no reason, then came out with a new and more restrictive API a year later. What we have discovered is that you can spend months developing a connection to one of these services, but if you don't spend a significant amount of money in advertising on the account you are using, they will eventually terminate your API account access at some point. Be warned.
mflorell
Site Admin
 
Posts: 18335
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida

Re: ViciDial Integration with Facebook and Twitter

Postby shan » Mon Nov 13, 2017 5:07 am

I actually want, when customers open our website, they have the option to chat with vicidial live agents. Is there any API for chat purpose with vicidial?
ViciBox v.7.0.3-160505
kernel: 4.1.20-11-default
Asterisk 11.22.0-vici
svn, version 1.8.10 (r1615264)
openSUSE Leap 42.1 (x86_64)"
architecture: x86_64
Dahdi 2.11.1
libpri.so.1.4
Vicidial VERSION: 2.12-552a
BUILD: 160429-0835
© 2016 ViciDial Group
shan
 
Posts: 38
Joined: Tue Sep 12, 2017 11:53 pm

Re: ViciDial Integration with Facebook and Twitter

Postby mflorell » Mon Nov 13, 2017 7:00 am

Yes we have a built-in website customer chat feature, you just have to enable it in System Settings. More details here,
http://vicidial.org/docs/CHAT_MESSAGING.txt
mflorell
Site Admin
 
Posts: 18335
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida


Return to Support

Who is online

Users browsing this forum: Bing [Bot], Google [Bot] and 89 guests