Auto Alt Dial After Agent Collect Alt Number

All installation and configuration problems and questions

Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

Auto Alt Dial After Agent Collect Alt Number

Postby elyc1990 » Wed Nov 22, 2017 4:12 am

Hi,

We are running a campaign where agent call main number of companies, key in alternative number as alt_phone (if given), and dispose it as "CAN".

However Vicidial does not automatically call the alt_phone after each call with CAN disposition. Is there any way to auto call newly obtained alt_phone after the number is collected and disposition set?

Our settings as follow:
Auto Alt-Number Dialing - ALT_ONLY
Auto Alt Status - CAN

Vicidial Version:
VERSION: 2.14-636a
BUILD: 171011-1450
elyc1990
 
Posts: 16
Joined: Fri Dec 16, 2016 5:35 am

Re: Auto Alt Dial After Agent Collect Alt Number

Postby blackbird2306 » Wed Nov 22, 2017 10:38 am

I think this is a small "bug" when typing new number during the call the next number won't be called soon afterwards. But another way to achieve this goal is with campaign setting "Manual Alt Num Dialing" "Y" or your desired option. This makes it possible to call the ALT-NUMBER manually right after the call without disposing the lead.
Then proceed as follows:
1. Ensure that checkbox "ALT PHONE DIAL" in agent mask (directly under PAUSE button) is checked
2. Type alternative number (during call) in agent mask field
3. HANGUP call with hangup button (important not with HOTKEYS)
4. After hangup there is now an option for alternative number dialing or finishing call
Vicibox 6.0.2 from Vicibox_v.6.0.x86_64-6.0.2.iso | Vicidial 2.12-560a build: 160617-1427 | Asterisk 1.8.32.3
blackbird2306
 
Posts: 94
Joined: Mon Jun 23, 2014 5:31 pm

Re: Auto Alt Dial After Agent Collect Alt Number

Postby elyc1990 » Thu Nov 23, 2017 10:50 am

Thanks Blackbird, it works!
elyc1990
 
Posts: 16
Joined: Fri Dec 16, 2016 5:35 am


Return to Support

Who is online

Users browsing this forum: No registered users and 15 guests