INbound and Outbound calls go into same agent same time

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INbound and Outbound calls go into same agent same time

Postby macaruchi » Fri Nov 24, 2017 2:54 pm

Hi!
I am experiencing the error that one agent take 2 calls at same time, inbound and outbound. The campaign is in the INbound_man to take calls inbound and outbound.
Somebody has any cluees or any idea about this or how solve it or any idea to avoid

VERSION: 2.14-640a
BUILD: 171114-1100
--
Linux vicibox7 4.1.36-44-default #1 SMP PREEMPT Mon Dec 12 21:24:10 UTC 2016 (b1c0ac2) x86_64 x86_64 x86_64 GNU/Linux
--
8 Xeon Procesors
32GB Ram
Load Average: 1.73
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Posts: 76
Joined: Wed Sep 21, 2016 8:11 pm

Re: INbound and Outbound calls go into same agent same time

Postby mflorell » Fri Nov 24, 2017 4:49 pm

How common is this problem?

Have you enabled Agent Screen Debug Logging in System Settings?
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Re: INbound and Outbound calls go into same agent same time

Postby wjohnson133 » Sat Nov 25, 2017 11:19 am

macaruchi wrote:Hi!
I am experiencing the error that one agent take 2 calls at same time, inbound and outbound. The campaign is in the INbound_man to take calls inbound and outbound.
Somebody has any cluees or any idea about this or how solve it or any idea to avoid

VERSION: 2.14-640a
BUILD: 171114-1100
--
Linux vicibox7 4.1.36-44-default #1 SMP PREEMPT Mon Dec 12 21:24:10 UTC 2016 (b1c0ac2) x86_64 x86_64 x86_64 GNU/Linux
--
8 Xeon Procesors
32GB Ram
Load Average: 1.73


Are these two calls both different numbers?
Architecture: x86_64 CPU(s): 2 CPU family: 15 Model: 6
Model name: Intel(R) Pentium(R) 4 CPU 3.20GHz
Linux version 4.1.39-56-default (geeko@buildhost) (gcc version 4.8.5 (SUSE Linux) )
VICIDIAL VERSION: 2.14-524c BUILD: 170531-0937
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Posts: 24
Joined: Wed Mar 15, 2017 2:00 pm

Re: INbound and Outbound calls go into same agent same time

Postby macaruchi » Mon Nov 27, 2017 6:16 pm

Code: Select all
How common is this problem?

Have you enabled Agent Screen Debug Logging in System Settings?

Is so common from 10 calls I have 4 with this problem
No, I dont enabled, I will now. I checked the recording and both clients, inbound and outbound, can talk each other

Code: Select all
Are these two calls both different numbers?


Well, yes, one is inbound and the other is outbound
macaruchi
 
Posts: 76
Joined: Wed Sep 21, 2016 8:11 pm

Re: INbound and Outbound calls go into same agent same time

Postby blackbird2306 » Tue Nov 28, 2017 6:41 am

Vicibox 6.0.2 from Vicibox_v.6.0.x86_64-6.0.2.iso | Vicidial 2.12-560a build: 160617-1427 | Asterisk 1.8.32.3
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