Search for alternative household member
Posted: Fri Nov 24, 2017 7:21 pmI am not currently using Vicidial, but have in the past, and would like to move a new client over from a more expensive proprietary system.
The client only calls members of their organization. Often, in a household, both a husband and wife and sometimes adult kids are members of the org, however they only need to reach one of the household members. Generally, they talk to whichever one answers the phone.
On their current system, when they reach a number, it shows on the right hand column a list of any other lead that shares the same phone number, and they can easily switch to that lead by clicking a button next to their name.
Does vicidial have any similar functionality?
The client only calls members of their organization. Often, in a household, both a husband and wife and sometimes adult kids are members of the org, however they only need to reach one of the household members. Generally, they talk to whichever one answers the phone.
On their current system, when they reach a number, it shows on the right hand column a list of any other lead that shares the same phone number, and they can easily switch to that lead by clicking a button next to their name.
Does vicidial have any similar functionality?