Search for alternative household member

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Search for alternative household member

Postby rosetown » Fri Nov 24, 2017 7:21 pm

I am not currently using Vicidial, but have in the past, and would like to move a new client over from a more expensive proprietary system.

The client only calls members of their organization. Often, in a household, both a husband and wife and sometimes adult kids are members of the org, however they only need to reach one of the household members. Generally, they talk to whichever one answers the phone.

On their current system, when they reach a number, it shows on the right hand column a list of any other lead that shares the same phone number, and they can easily switch to that lead by clicking a button next to their name.

Does vicidial have any similar functionality?
Posts: 8
Joined: Fri Nov 25, 2011 7:21 pm

Re: Search for alternative household member

Postby wjohnson133 » Sat Nov 25, 2017 11:18 am

I am sure it would just be a modification of the php script on the page of the dialer that an agent sees.
Architecture: x86_64 CPU(s): 2 CPU family: 15 Model: 6
Model name: Intel(R) Pentium(R) 4 CPU 3.20GHz
Linux version 4.1.39-56-default (geeko@buildhost) (gcc version 4.8.5 (SUSE Linux) )
VICIDIAL VERSION: 2.14-524c BUILD: 170531-0937
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Joined: Wed Mar 15, 2017 2:00 pm

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