[Closed] AgentDirect for transfer to another agent

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[Closed] AgentDirect for transfer to another agent

Postby brando16 » Wed Dec 06, 2017 11:57 am

hi all,

i have configured the agentdirect ingroup for transfer call to another agent on the same campaign, evethings work well.
One day, yesterday, the agent in agentdirect doesn't show anymore, the agent in the login procedure select AGENTDIRECT ingroup but after when go to agents in transfer popup the list of agent is empty!?!?!?!?!?

Any idea? Is Urgent because work in a group need this features

Thanks for the support
Last edited by brando16 on Thu Dec 07, 2017 10:02 am, edited 1 time in total.
Vicibox VERSION: 2.14-580a | BUILD: 161029-2304 | OpenSuSE v.42.1 64-bit | Kernel v.4.1.13 | Asterisk v.11.25.1-vici | DAHDI v.2.10.2 | LibPRI v.1.4.14 | Amfletec VoiceSync v.1.3.8 | ViciDial SVN Trunk v.2.12-533a build 161205-1650 revision 2461
brando16
 
Posts: 80
Joined: Tue Jul 30, 2013 11:00 am

Re: AgentDirect for transfer to another agent

Postby alo » Wed Dec 06, 2017 11:44 pm

Make sure the agents are selected to take calls from the agent direct queue, the campaign the agents are in allows the agent direct queue, and check the settings in the user group called Agent Status Viewable Groups.
alo
 
Posts: 71
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Re: AgentDirect for transfer to another agent

Postby brando16 » Thu Dec 07, 2017 5:01 am

thanks the problems was: I remove the allow status view for campaign agent.
Vicibox VERSION: 2.14-580a | BUILD: 161029-2304 | OpenSuSE v.42.1 64-bit | Kernel v.4.1.13 | Asterisk v.11.25.1-vici | DAHDI v.2.10.2 | LibPRI v.1.4.14 | Amfletec VoiceSync v.1.3.8 | ViciDial SVN Trunk v.2.12-533a build 161205-1650 revision 2461
brando16
 
Posts: 80
Joined: Tue Jul 30, 2013 11:00 am


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