Total Calls Analysis Issue

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Total Calls Analysis Issue

Postby shan » Sat Dec 16, 2017 3:03 am

Hi,

I am analyzing my ip-address/vicidial/admin.php page to see my calls. It shows as following:

Total Stats for Yesterday:
Total Calls : 5057 / 4916
Total Inbound Calls : 4395
Total Outbound Calls : 521

If we add our total inbound and total outbound calls, it becomes total 4916, then what does 5057 represent in Total Calls.

We are using following vicidial version with cluster installation.
VERSION: 2.12-552a
BUILD: 160429-0835

Looking forward for explanation.
Regards,
Shan
ViciBox v.7.0.3-160505
kernel: 4.1.20-11-default
Asterisk 11.22.0-vici
svn, version 1.8.10 (r1615264)
openSUSE Leap 42.1 (x86_64)"
architecture: x86_64
Dahdi 2.11.1
libpri.so.1.4
Vicidial VERSION: 2.12-552a
BUILD: 160429-0835
© 2016 ViciDial Group
shan
 
Posts: 38
Joined: Tue Sep 12, 2017 11:53 pm

Re: Total Calls Analysis Issue

Postby blackbird2306 » Sat Dec 16, 2017 8:51 am

At the end of day the keepalive_ALL process loops through all logs/records and updates the total values. During this update process there were also calls found, that neither belong to a INGROUP or nor to a campaign. Then there are slightly differences between these values. In your case this means:
Total Stats for Yesterday:
Total Calls :
5057 (updated values end of day --> all calls with INGROUP, CAMPAIGN and also without ingroup or campaign)
4916 (all calls that belong to a CAMPAIGN or INGROUP)

But I think it's better to look in REPORTS section for analyzing purposes. Try all of them and find out the results for instance:
Inbound Report
Inbound Daily Report
Outbound Calling Report
Team Performance Detail
Vicibox 6.0.2 from Vicibox_v.6.0.x86_64-6.0.2.iso | Vicidial 2.12-560a build: 160617-1427 | Asterisk 1.8.32.3
blackbird2306
 
Posts: 280
Joined: Mon Jun 23, 2014 5:31 pm

Re: Total Calls Analysis Issue

Postby shan » Sun Dec 17, 2017 11:46 pm

I checked other reports and saw these results?

Inbound daily report: 4390 calls
Inbound report: 4389 calls
Outbound calling report: 509 calls

I do not understand the differences.
William? Mflorrell ? Your response will be highly appreciated.
ViciBox v.7.0.3-160505
kernel: 4.1.20-11-default
Asterisk 11.22.0-vici
svn, version 1.8.10 (r1615264)
openSUSE Leap 42.1 (x86_64)"
architecture: x86_64
Dahdi 2.11.1
libpri.so.1.4
Vicidial VERSION: 2.12-552a
BUILD: 160429-0835
© 2016 ViciDial Group
shan
 
Posts: 38
Joined: Tue Sep 12, 2017 11:53 pm

Re: Total Calls Analysis Issue

Postby shan » Tue Dec 26, 2017 5:23 am

I need response. And how can I find these calls in database?
ViciBox v.7.0.3-160505
kernel: 4.1.20-11-default
Asterisk 11.22.0-vici
svn, version 1.8.10 (r1615264)
openSUSE Leap 42.1 (x86_64)"
architecture: x86_64
Dahdi 2.11.1
libpri.so.1.4
Vicidial VERSION: 2.12-552a
BUILD: 160429-0835
© 2016 ViciDial Group
shan
 
Posts: 38
Joined: Tue Sep 12, 2017 11:53 pm


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