by williamconley » Thu Jan 11, 2018 1:05 pm
Not to butt in, but ...
Vicidial has several method for multiple phone numbers for prospects, including pretty much every need from 1 to virtually unlimited.
Using the Auto Alt-Number Dialing settings:
* 1 Phone number: NONE: Use phone_number field for each prospect.
* 2-3 Phone Numbers: Several settings: Use phone_number, alt_phone, address3, depending on your settings
* Up to 64k: EXTENDED
* Unlimited: MULTI-LEAD
But the code necessary to make these available for "choosing" for manual dial is only installed for 1-3 numbers presently. It would not be a huge run to create a method to allow manual dialing to cycle through EXTENDED or MULTI-LEAD, but nobody has paid for it for the Vicidial Group (or it would be in Vicidial!) or a 3rd party (at least it's not been published as far as I've seen) or done it themselves and shared with the community.
It's Entirely Possible to build an "outside vicidial" interface that uses the agent api to generate calls using any method you deem fit, but once again that will involve some programming.
In all cases, as Matt pointed out, Vicidial is Open Source and you can go nuts and code whatever you like. Or hire someone to do it. The ONLY way to guarantee that it's included in Vicidial is to have The Vicidial Group do it, anyone else can submit it for acceptance (if you pay them to), but the guarantee is gone (Vicidial may not accept the code). In that case, each time Vicidial gets an upgrade you may need to have your cool tool upgraded to match (although an external system using the agent api would likely not suffer from this, even if it ran in the Script pane inside Vicidial).
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