Remote Agents Caller ID

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Remote Agents Caller ID

Postby covarrubiasgg » Fri Jan 12, 2018 5:31 pm

Hey guys, hi everyone.

I just create a campaign with remote agents, it is working but we are getting a weird caller id when the remote agent "transfer" the call.

I mean the customer get the correct caller id from the campaign, but when we call the remote agent (using the extension we set on the "Remote Agent" Menu) the agents are getting a weird callerid that looks like this:


I know in the campaigns there are options to send the customer's phone number on a 3 way call and to define which caller id to show on a manual dial, but is there any way to manipulate the caller id on the remote agents ?

VERSION: 2.14-647a BUILD: 171229-2309
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