Remote Agents Caller ID

All installation and configuration problems and questions

Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

Remote Agents Caller ID

Postby covarrubiasgg » Fri Jan 12, 2018 5:31 pm

Hey guys, hi everyone.

I just create a campaign with remote agents, it is working but we are getting a weird caller id when the remote agent "transfer" the call.

I mean the customer get the correct caller id from the campaign, but when we call the remote agent (using the extension we set on the "Remote Agent" Menu) the agents are getting a weird callerid that looks like this:

V11217140700683377
V11217140700683742
V11217140700683750

I know in the campaigns there are options to send the customer's phone number on a 3 way call and to define which caller id to show on a manual dial, but is there any way to manipulate the caller id on the remote agents ?

VERSION: 2.14-647a BUILD: 171229-2309
covarrubiasgg
 
Posts: 353
Joined: Thu Jun 10, 2010 10:20 am
Location: Tijuana, Mexico

Return to Support

Who is online

Users browsing this forum: No registered users and 11 guests

cron