Queue music with remote agent ingroup

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Queue music with remote agent ingroup

Postby dspaan » Sun Jan 21, 2018 4:17 pm

I have an ingroup that consists of two remote agents. One is a simple softphone and the other is an external extension which goes to a mobile phone.

When i call the DID that routes to the ingroup you hear the queue music when the group is ringing the softphone but when it starts to ring the external extension i get to hear a ringing sound. Also, it keeps ringing the external extension and never goes back to the other (softphone) extension.

How can i make this behave like a queue so the caller won't notice the change in ringing sound and make the caller 'bounce' back and forth between the two extensions?


VERSIE: 2.14b0.5
SVN Version: 2791
DB Schema Version: 1509
Regards, Dennis

Vicibox 8.0.1
Version: 2.14b0.5
SVN Version: 2951
DB Schema Version: 1540
dspaan
 
Posts: 1011
Joined: Fri Aug 21, 2009 1:40 pm
Location: The Netherlands

Re: Queue music with remote agent ingroup

Postby dspaan » Wed Jan 31, 2018 10:50 am

Anyone have a suggestion?
Regards, Dennis

Vicibox 8.0.1
Version: 2.14b0.5
SVN Version: 2951
DB Schema Version: 1540
dspaan
 
Posts: 1011
Joined: Fri Aug 21, 2009 1:40 pm
Location: The Netherlands

Re: Queue music with remote agent ingroup

Postby dspaan » Wed Mar 14, 2018 4:44 am

bumping this post :P
Regards, Dennis

Vicibox 8.0.1
Version: 2.14b0.5
SVN Version: 2951
DB Schema Version: 1540
dspaan
 
Posts: 1011
Joined: Fri Aug 21, 2009 1:40 pm
Location: The Netherlands

Re: Queue music with remote agent ingroup

Postby dspaan » Wed Mar 21, 2018 10:42 am

Solved this by setting the remote agent to on-hook.
Regards, Dennis

Vicibox 8.0.1
Version: 2.14b0.5
SVN Version: 2951
DB Schema Version: 1540
dspaan
 
Posts: 1011
Joined: Fri Aug 21, 2009 1:40 pm
Location: The Netherlands


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