Queue music with remote agent ingroup

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Queue music with remote agent ingroup

Postby dspaan » Sun Jan 21, 2018 4:17 pm

I have an ingroup that consists of two remote agents. One is a simple softphone and the other is an external extension which goes to a mobile phone.

When i call the DID that routes to the ingroup you hear the queue music when the group is ringing the softphone but when it starts to ring the external extension i get to hear a ringing sound. Also, it keeps ringing the external extension and never goes back to the other (softphone) extension.

How can i make this behave like a queue so the caller won't notice the change in ringing sound and make the caller 'bounce' back and forth between the two extensions?


VERSIE: 2.14b0.5
SVN Version: 2791
DB Schema Version: 1509
Regards, Dennis

Vicibox 9.0.1
Version: 2.14b0.5
SVN Version: 3199
DB Schema Version: 1588
Build: 200310-1801
dspaan
 
Posts: 1374
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Location: The Netherlands

Re: Queue music with remote agent ingroup

Postby dspaan » Wed Jan 31, 2018 10:50 am

Anyone have a suggestion?
Regards, Dennis

Vicibox 9.0.1
Version: 2.14b0.5
SVN Version: 3199
DB Schema Version: 1588
Build: 200310-1801
dspaan
 
Posts: 1374
Joined: Fri Aug 21, 2009 1:40 pm
Location: The Netherlands

Re: Queue music with remote agent ingroup

Postby dspaan » Wed Mar 14, 2018 4:44 am

bumping this post :P
Regards, Dennis

Vicibox 9.0.1
Version: 2.14b0.5
SVN Version: 3199
DB Schema Version: 1588
Build: 200310-1801
dspaan
 
Posts: 1374
Joined: Fri Aug 21, 2009 1:40 pm
Location: The Netherlands

Re: Queue music with remote agent ingroup

Postby dspaan » Wed Mar 21, 2018 10:42 am

Solved this by setting the remote agent to on-hook.
Regards, Dennis

Vicibox 9.0.1
Version: 2.14b0.5
SVN Version: 3199
DB Schema Version: 1588
Build: 200310-1801
dspaan
 
Posts: 1374
Joined: Fri Aug 21, 2009 1:40 pm
Location: The Netherlands

Re: Queue music with remote agent ingroup

Postby rahat651 » Tue Jun 23, 2020 5:32 pm

dspaan wrote:I have an ingroup that consists of two remote agents. One is a simple softphone and the other is an external extension which goes to a mobile phone.

When i call the DID that routes to the ingroup you hear the queue music when the group is ringing the softphone but when it starts to ring the external extension i get to hear a ringing sound. Also, it keeps ringing the external extension and never goes back to the other (softphone) extension.

How can i make this behave like a queue so the caller won't notice the change in ringing sound and make the caller 'bounce' back and forth between the two extensions?


How did you manage to call the other number if the first one does not pickup?
In my case I have all remote agents on mobile phone number. But it only rings one number from the ingroup queue and hangs-up. Does not try the next number if the previous number is busy/unavailable/rejects the call.
Vicibox 9.0.2
Vicidial 2.14-761a, Build 200708-1033
SVN 3265, DB Schema 1600
Asterisk 13.29.2-vici
mysql Ver 15.1 Distrib 10.2.32-MariaDB, for Linux (x86_64), No Extra Software
Virtual Machine, 16GB RAM, Duel Intel Xeon Processor (Skylake, IBRS) 2.0 Ghz
rahat651
 
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Re: Queue music with remote agent ingroup

Postby dspaan » Tue Jul 14, 2020 6:11 pm

It's so long ago i don't remember. Currently during the corona work-at-home situation we had many agents working at home like this and no complaints. However you have to be aware the user disables his/her voicemail. Otherwise it picks up the call.
Regards, Dennis

Vicibox 9.0.1
Version: 2.14b0.5
SVN Version: 3199
DB Schema Version: 1588
Build: 200310-1801
dspaan
 
Posts: 1374
Joined: Fri Aug 21, 2009 1:40 pm
Location: The Netherlands


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