INBOUND CALLS BARGING IN

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INBOUND CALLS BARGING IN

Postby nestplanner » Thu Jan 25, 2018 5:57 pm

I have an inbound campaign set up based on the way the manual said to do so. However when my agents select the inbound campaign and go into blended mode, so they can dial out with the dialer and receive inbound calls, any time my reps are on the phone from an outbound call and an inbound call comes through instead of skipping the rep that is on the phone and going to the next available rep it barges in on the call the rep is on so now and inbound and an outbound call are all on the same call. How can I fix this. Any help is appreciated.

Using:
VERSION: 2.14-644a
BUILD: 171130-0036
© 2017 ViciDial Group
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Re: INBOUND CALLS BARGING IN

Postby mflorell » Fri Jan 26, 2018 12:14 am

That certainly shouldn't be happening.

How did you install your system?

What hardware do you have it on?

Does this happen under high load or also only when a few calls are active?
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Re: INBOUND CALLS BARGING IN

Postby frequency » Fri Jan 26, 2018 5:00 pm

Are you running on a dedicated server or a shared VPS or cloud hosting of any sort? what is the cpu usage, load average & i/o % in "top". Issue is normally related to high load
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Re: INBOUND CALLS BARGING IN

Postby uncapped_shady » Sat Jan 27, 2018 12:09 am

Hi there, this could also be happening due to networking issues. Have a look at the below forum thread to see if it assists you in troubleshooting your specific problem:
http://www.vicidial.org/VICIDIALforum/viewtopic.php?f=7&t=25070
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Re: INBOUND CALLS BARGING IN

Postby nestplanner » Mon Jan 29, 2018 6:32 pm

Thanks to the help in this thread and that last link I believe we have the problem fixed. Thank you!!!!!
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Re: INBOUND CALLS BARGING IN

Postby uncapped_shady » Wed Jan 31, 2018 2:53 pm

Hi nestplanner, I am glad to have been of assistance and that you have managed to resolve your issue. Happy days :)
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