Agent Time in Call Export

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Agent Time in Call Export

Postby khuff » Mon Jan 29, 2018 2:40 pm

I was wondering if there was anyway to get the agent talk time (AGENT(S) on the user_stats page) as part of a call export. It doesn't seem to be available on any of the export options. Is there some other export or report that I can use to get the agent talk time on a per call basis?

Thanks!
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Re: Agent Time in Call Export

Postby blackbird2306 » Fri Feb 02, 2018 7:36 am

It's not clear for me what you mean and what you want? The "user_stats" page is a "report" itself. And on the same there is a "DOWNLOAD" link in order to export/download the agent talk time. Furthermore it's possible to export this report directly (file_download=1) with a url. Just change the get parameters begin_date,end_date and user:
Code: Select all
http://serverip/vicidial/user_stats.php?DB=&pause_code_rpt=&did_id=&did=&begin_date=2018-02-01&end_date=2018-02-02&user=6666&submit=submit&search_archived_data=&file_download=1
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Re: Agent Time in Call Export

Postby khuff » Mon Feb 05, 2018 10:45 am

Thanks this does help a lot. FYI file_download=6 is what I had to use to get the Inbound/Closer calls for the time period.
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