Survey after call feature for outbound

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Survey after call feature for outbound

Postby dspaan » Wed Jan 31, 2018 10:50 am

I noticed there is a new feature for surveys after inbound calls:

43. Added In-Group option to ask callers if they would take a survey after
agent has handled their call. Overrides agent HANGUP CUSTOMER button
to send call to survey instead.



i was wondering if there is an equivalent feature for outbound calls. Or at least a way to send a caller to an extension or call menu when the agent presses the hangup button after an outbound call?
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Re: Survey after call feature for outbound

Postby mflorell » Thu Feb 01, 2018 6:56 am

No, that is not currently a feature
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