Page 1 of 1

Survey after call feature for outbound

PostPosted: Wed Jan 31, 2018 10:50 am
by dspaan
I noticed there is a new feature for surveys after inbound calls:

43. Added In-Group option to ask callers if they would take a survey after
agent has handled their call. Overrides agent HANGUP CUSTOMER button
to send call to survey instead.



i was wondering if there is an equivalent feature for outbound calls. Or at least a way to send a caller to an extension or call menu when the agent presses the hangup button after an outbound call?

Re: Survey after call feature for outbound

PostPosted: Thu Feb 01, 2018 6:56 am
by mflorell
No, that is not currently a feature