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Call Barging or Monitoring Log

PostPosted: Wed Jan 31, 2018 11:29 am
by zenithbsolutions

I have a query and just want to know if there is an option available to a log on call monitoring or barging.

If yes where can I find the log for call Barging or Monitoring done by a phone?

Also is it possible to view the real-time stats for the phone that is monitoring the live call or barging a live call.

Thank you

Re: Call Barging or Monitoring Log

PostPosted: Thu Feb 01, 2018 5:23 am
by blackbird2306
Blind Monitoring / call barging initiated from realtime report calls a "non-agent API" function. Therefore:

Reports --> Admin Utilities (bottom of page) --> API Log Report --> select date range and user --> Functions: blind_monitor

And since revision 2749 from 2017-05-09 there is "beta code for rt blind monitoring logging", which creates a database table "vicidial_rt_monitor_log". But it's in "beta" status and there is no report/code to check this table until now from admin menu. Only with manual database query (i.e. phpMyAdmin)