Use Rank Option in Campaign Blended

All installation and configuration problems and questions

Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

Use Rank Option in Campaign Blended

Postby cromerorey » Thu Feb 01, 2018 9:55 am

HI.

We need to use a User Rank option into a blended campaign. The idea is to assing for each user a rank value for each ingroup; while there are no incoming calls the campaing send to agent a call from a list loaded, in other case place the incomig call to agent acording to the rank value,

I assigned a Ranking value only for a Inbound Group (3 inbound groups - Ranks 3,2,1 for each one) and Rank = 0 for outbound campaign. But the agent is waiting for incoming call only and the system not dial the list. How i do to fix it?

VERSION: 2.14-636a
BUILD: 171011-1450
Install VIcibox Cluster (1 DB MASTER - 1 WEB, DB SLAVE - 1 DIALER)
Installed with ViciBox_v8.x86_64-8.0.1
Asterisk 11.25.1-vici

Regards
cromerorey
 
Posts: 6
Joined: Fri Feb 10, 2017 2:43 pm

Return to Support

Who is online

Users browsing this forum: Google [Bot] and 11 guests