Agent alert by DID ?

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Agent alert by DID ?

Postby c20xh2 » Tue Feb 06, 2018 9:38 am

Cluster install
VERSION: 2.14-583a
BUILD: 161226-2224

I would like to be able to play a different Agent Alert Filename for all my DID.

I see that the option is available in the Inbound group section but that wouldn't work for me since my configuration is like this :

Code: Select all
SIP--> DID ---> Call Menu ---> Inbound Group ---> Campaign

Could it be possible to add instruction in the "Custom 1" field in the DID configuration ?

Should I change how I receive my Inbound calls setup ? Right now I have 2 Call Menu and 2 Inbound Groups to split english and french calls (both for reporting and custom Agent Alert Filename).

Creating a unique Inbound Groups for each did would be a bit crazy in this case, when the agent login, he have the option of choosing the inbound group he want to allow (en or fr). Adding 50 + Inbound group in this would make the login really difficult :(
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Re: Agent alert by DID ?

Postby mflorell » Wed Feb 07, 2018 3:13 pm

Additional programming changes would be needed to do what you suggest.

As for the number of in-groups, we have a client with over 750, so 50 isn't really that many :)
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