Auto dialing not working

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Auto dialing not working

Postby vishalsngh » Wed Feb 07, 2018 2:49 pm

Not able to make auto dial calling through my dialer however able to dial manually.Calls are getting connect successfully in manual dial but when putting it in autodial call is being dialled but not being assigned back to agents, also calls are getting disconnected after every 10s with no voice in autodial.
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Re: Auto dialing not working

Postby RockAllMoment » Thu Feb 07, 2019 1:52 am

Try this in carrier settings,
exten => _X.,1,AGI(agi://127.0.0.1:4577/call_log);
exten => _X.,n,Set(_Missing_CLID1=${CALLERID(all)});
exten => _X.,n,Dial(${ogtrunk}/0${EXTEN},,tToR)
exten => _X.,n,Hangup()

And paste the following line after this line "exten => 8368,1,Playback(sip-silence)" on /etc/asterisk/extension.conf

exten => 8368,n,Set(CALLERID(all)=${Missing_CLID1});
We are happy to help you.
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Re: Auto dialing not working

Postby Noah » Thu Feb 07, 2019 3:13 pm

Sounds like you might have a "Manual Dial Prefix:" that's on the campaign but not an "Dial Prefix:" code.
Check your campaign detail view and see what prefix codes are present.

Then either match the prefix code for "Manual Dial Prefix:" to "Dial Prefix:" , or add additional dial plan on your carrier settings.
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Re: Auto dialing not working

Postby williamconley » Tue Jul 09, 2019 11:57 pm

vishalsngh wrote:Not able to make auto dial calling through my dialer however able to dial manually.Calls are getting connect successfully in manual dial but when putting it in autodial call is being dialled but not being assigned back to agents, also calls are getting disconnected after every 10s with no voice in autodial.

if there is no audio, the call will never be passed to the agent. you have a firewall issue blocking sound and without sound ...well, it's not a dialer yet. 8-)
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Re: Auto dialing not working

Postby ed123 » Thu Jul 11, 2019 2:33 am

Wow the first post was answered a year after and on the same day..
sorry just noticed it..
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