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Auto dialing not working

PostPosted: Wed Feb 07, 2018 2:49 pm
by vishalsngh
Not able to make auto dial calling through my dialer however able to dial manually.Calls are getting connect successfully in manual dial but when putting it in autodial call is being dialled but not being assigned back to agents, also calls are getting disconnected after every 10s with no voice in autodial.

Re: Auto dialing not working

PostPosted: Thu Feb 07, 2019 1:52 am
by RockAllMoment
Try this in carrier settings,
exten => _X.,1,AGI(agi://127.0.0.1:4577/call_log);
exten => _X.,n,Set(_Missing_CLID1=${CALLERID(all)});
exten => _X.,n,Dial(${ogtrunk}/0${EXTEN},,tToR)
exten => _X.,n,Hangup()

And paste the following line after this line "exten => 8368,1,Playback(sip-silence)" on /etc/asterisk/extension.conf

exten => 8368,n,Set(CALLERID(all)=${Missing_CLID1});

Re: Auto dialing not working

PostPosted: Thu Feb 07, 2019 3:13 pm
by Noah
Sounds like you might have a "Manual Dial Prefix:" that's on the campaign but not an "Dial Prefix:" code.
Check your campaign detail view and see what prefix codes are present.

Then either match the prefix code for "Manual Dial Prefix:" to "Dial Prefix:" , or add additional dial plan on your carrier settings.

Re: Auto dialing not working

PostPosted: Tue Jul 09, 2019 11:57 pm
by williamconley
vishalsngh wrote:Not able to make auto dial calling through my dialer however able to dial manually.Calls are getting connect successfully in manual dial but when putting it in autodial call is being dialled but not being assigned back to agents, also calls are getting disconnected after every 10s with no voice in autodial.

if there is no audio, the call will never be passed to the agent. you have a firewall issue blocking sound and without sound ...well, it's not a dialer yet. 8-)

Re: Auto dialing not working

PostPosted: Thu Jul 11, 2019 2:33 am
by ed123
Wow the first post was answered a year after and on the same day..
sorry just noticed it..