Call Being Placed and Call Ringing stuck and not changing.

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Call Being Placed and Call Ringing stuck and not changing.

Postby rhonautics » Sat Feb 10, 2018 2:05 am

Hi!,

Real-time Report Stuck and not changing even though there are no more calls and already end of calling shift. Campaigns were set to 9am-9pm calling hours.
174 calls being placed | 174 calls ringing | 0 calls waiting for agents | 0 calls in IVR | NO AGENTS ON CALLS

Asterisk CLI confirms that there are no more calls on all telephony servers.

Some forum/support sites say It was caused by status junk in the database, which I can confirm and needs to be deleted manually.

My question is what's causing this issue and how to resolve it. I don't want manual deletion of these status junks.
Is there some cron jobs that I need to activate or commands add to the contab?

Thanks.

--
Ronnie
Vicibox 8.0.1 ISO Install | Cluster Database | VERSION: 2.14-651a BUILD: 180130-2309 | Intel Xeon E5-2630v4 2.2GHz | 32GB RAM | 6x600GB SATA
Vicibox 8.0.1 ISO Install | Cluster Web Server, Telephony Servers | VERSION: 2.14-651a BUILD: 180130-2309
rhonautics
 
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