Cannot Call an Extension from Another Extension

All installation and configuration problems and questions

Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

Cannot Call an Extension from Another Extension

Postby rhonautics » Mon Feb 12, 2018 5:53 am

Hi!

I am trying to make calls from one extension configured on Zoiper to another extension which is also on Zoiper but all I got is "The person at extension ... is unavailable".
All softphones are registered to 192.168.10.4 Telephony servers on the cluster.

Vicidial cluster is working as we are using it on our daily calling operations.

Below is the CLI log when I tried to make test calls.

[Feb 12 18:16:05] == Using SIP RTP CoS mark 5
[Feb 12 18:16:05] > 0x7f8be802dcf0 -- Strict RTP learning after remote address set to: 192.168.10.250:8000
[Feb 12 18:16:05] -- Executing [102@default:1] Dial("SIP/101-00000000", "SIP/102|60|") in new stack
[Feb 12 18:16:05] WARNING[10275][C-00000000]: pbx.c:1682 pbx_exec: The application delimiter is now the comma, not the pipe. Did you forget to convert your dialplan? (Dial(SIP/102|60|))
[Feb 12 18:16:05] == Using SIP RTP CoS mark 5
[Feb 12 18:16:05] ERROR[10275][C-00000000]: netsock2.c:271 ast_sockaddr_resolve: getaddrinfo("102|60|", "(null)", ...): Name or service not known
[Feb 12 18:16:05] WARNING[10275][C-00000000]: chan_sip.c:6108 create_addr: No such host: 102|60|
[Feb 12 18:16:05] WARNING[10275][C-00000000]: app_dial.c:2455 dial_exec_full: Unable to create channel of type 'SIP' (cause 20 - Subscriber absent)
[Feb 12 18:16:05] == Everyone is busy/congested at this time (1:0/0/1)
[Feb 12 18:16:05] -- Executing [102@default:2] Goto("SIP/101-00000000", "default,85026666666666102,1") in new stack
[Feb 12 18:16:05] -- Goto (default,85026666666666102,1)
[Feb 12 18:16:05] -- Executing [85026666666666102@default:1] Dial("SIP/101-00000000", "IAX2/dialer-1:test@192.168.10.5:4569/85026666666666102,99,oT") in new stack
[Feb 12 18:16:05] -- Called IAX2/dialer-1:test@192.168.10.5:4569/85026666666666102
[Feb 12 18:16:05] -- Call accepted by 192.168.10.5 (format ulaw)
[Feb 12 18:16:05] -- Format for call is (ulaw)
[Feb 12 18:16:06] -- IAX2/dialer-2-762 answered SIP/101-00000000
[Feb 12 18:16:06] > 0x7f8be802dcf0 -- Strict RTP switching to RTP remote address 192.168.10.250:8000 as source
[Feb 12 18:16:06] NOTICE[10275][C-00000000]: res_rtp_asterisk.c:4840 ast_rtp_read: Unknown RTP codec 95 received from '192.168.10.250:8000'
[Feb 12 18:16:06] == Manager 'sendcron' logged on from 127.0.0.1
[Feb 12 18:16:06] == Manager 'sendcron' logged off from 127.0.0.1
[Feb 12 18:16:06] > 0x7f8be802dcf0 -- Strict RTP learning complete - Locking on source address 192.168.10.250:8000
[Feb 12 18:16:19] -- Executing [h@default:1] AGI("SIP/101-00000000", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----14-----13") in new stack
[Feb 12 18:16:19] -- <SIP/101-00000000>AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... -14-----13 completed, returning 0
[Feb 12 18:16:19] -- Hungup 'IAX2/dialer-2-762'
[Feb 12 18:16:19] == Spawn extension (default, 85026666666666102, 1) exited non-zero on 'SIP/101-00000000'


I'm not sure why the calls are being accepted by 192.168.10.5, the other telephony server, while in fact the softphones are registered at 192.1368.10.4

Calling from an extension to another extension works on my Vicibox 7.0.3 VERSION: 2.14-628a BUILD: 170913-0908 All-In-One server but it seems that I can't make it work on a cluster setup.

Thanks.

--
Ronnie
Vicibox 8.0.1 ISO Install | Cluster Database | VERSION: 2.14-651a BUILD: 180130-2309 | Intel Xeon E5-2630v4 2.2GHz | 32GB RAM | 6x600GB SATA
Vicibox 8.0.1 ISO Install | Cluster Web Server, Telephony Servers | VERSION: 2.14-651a BUILD: 180130-2309
rhonautics
 
Posts: 15
Joined: Wed Nov 05, 2014 5:57 am

Re: Cannot Call an Extension from Another Extension

Postby rhonautics » Tue Feb 13, 2018 10:50 pm

Admin->Servers
Change the Asterisk version to match your actual asterisk version (entire string just remove the word "Asterisk" from the response, get it with "asterisk -V" on the command line).

Reference:
viewtopic.php?f=4&t=32675
Vicibox 8.0.1 ISO Install | Cluster Database | VERSION: 2.14-651a BUILD: 180130-2309 | Intel Xeon E5-2630v4 2.2GHz | 32GB RAM | 6x600GB SATA
Vicibox 8.0.1 ISO Install | Cluster Web Server, Telephony Servers | VERSION: 2.14-651a BUILD: 180130-2309
rhonautics
 
Posts: 15
Joined: Wed Nov 05, 2014 5:57 am

Re: Cannot Call an Extension from Another Extension

Postby williamconley » Tue Feb 13, 2018 11:20 pm

rhonautics wrote:
Admin->Servers
Change the Asterisk version to match your actual asterisk version (entire string just remove the word "Asterisk" from the response, get it with "asterisk -V" on the command line).

Reference:
viewtopic.php?f=4&t=32675

Good postback, and congratulations on resolving your issue.

If this was an upgraded server or database: Verify ALL the settings in admin->servers and in admin->system settings as there can be other minor mismatches caused by an upgrade. They sneek up on you. 8-)
Vicidial Installation and Repair, plus Hosting and Colocation
SugarCRM integration - Customization and Add-ons - We Bring It All Together.
http://www.PoundTeam.com # 352-269-0000 # +44 (203) 769-2294 # +506 4001-8914
williamconley
 
Posts: 17049
Joined: Wed Oct 31, 2007 4:17 pm
Location: Davenport, FL (By Disney!)


Return to Support

Who is online

Users browsing this forum: Google [Bot] and 14 guests