Dialing alt phone callback screen stuck on next screen

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Dialing alt phone callback screen stuck on next screen

Postby dspaan » Tue Feb 13, 2018 10:12 am

I noticed this today. If you are in the callbacks screen where you have a list of your personal callbacks and choose Alt phone it takes you to the agent screen where you can dial the lead or skip it you can get stuck if there is no alt phone for that lead, you will get an error saying:

call was not placed, there was an error: CALL NOT PLACED Conf Exten 8600057 or campaign TESTCAMP or ext_context default or phone_number or lead_id 324735 is not valid


You can't skip the lead so the only thing you can do is logout. Isn't this a bug, misconfiguration or a missing feature (not diplay alt phone link when there isn't any)?
Regards, Dennis

Vicibox 8.0.1
Version: 2.14b0.5
SVN Version: 2951
DB Schema Version: 1540
dspaan
 
Posts: 969
Joined: Fri Aug 21, 2009 1:40 pm
Location: The Netherlands

Re: Dialing alt phone callback screen stuck on next screen

Postby mflorell » Tue Feb 13, 2018 1:22 pm

Please post to the Issue Tracker and we'll take a look at it.

Thanks!
mflorell
Site Admin
 
Posts: 17040
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida

Re: Dialing alt phone callback screen stuck on next screen

Postby dspaan » Tue Feb 13, 2018 1:41 pm

Issue 1066 submitted.
Regards, Dennis

Vicibox 8.0.1
Version: 2.14b0.5
SVN Version: 2951
DB Schema Version: 1540
dspaan
 
Posts: 969
Joined: Fri Aug 21, 2009 1:40 pm
Location: The Netherlands


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