Remote agent for inbound only

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Remote agent for inbound only

Postby dspaan » Wed Apr 11, 2018 7:54 am

I need some help here, maybe this isn't possible or i'm missing something.

I want to use remote agent phones for inbound calls only. They are set to active and visibile in the realtime report. In the report these agents have status READY, this results in outbound calls being placed and sent to these agent phones. But i don't want this. When i go to the user that i have linked to the remote agent the setting Closer Default Blended is set to 0. For regular agents this gives them status CLOSER in the realtime report, meaning they get inbound calls only. But for a remote agent this doesn't work, the remote agent is still set to READY when they login.

How can i set them to inbound only?

Versie: 2.14b0.5
SVN Version: 2951
DB Schema Version: 1540
Regards, Dennis

Vicibox 9.0.1
Version: 2.14b0.5
SVN Version: 3199
DB Schema Version: 1588
Build: 200310-1801
dspaan
 
Posts: 1374
Joined: Fri Aug 21, 2009 1:40 pm
Location: The Netherlands

Re: Remote agent for inbound only

Postby mflorell » Wed Apr 11, 2018 8:44 am

You would have to set them up in another campaign with the same in-groups and no lists.
mflorell
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Re: Remote agent for inbound only

Postby dspaan » Wed Apr 11, 2018 8:54 am

Yes, that's what i already did now :-)

So inbound only is not possible for remote agents?
Regards, Dennis

Vicibox 9.0.1
Version: 2.14b0.5
SVN Version: 3199
DB Schema Version: 1588
Build: 200310-1801
dspaan
 
Posts: 1374
Joined: Fri Aug 21, 2009 1:40 pm
Location: The Netherlands

Re: Remote agent for inbound only

Postby mflorell » Wed Apr 11, 2018 2:00 pm

Currently, there is no way to do that with Remote Agents.
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Posts: 18335
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida


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