vicidial.org

Hello,

i would like to change Leads as Admin (Lists -> Search for a Lead -> Modify Lead) to a system status which the agents not see in the dispositions. But if i put the status to "Agent Selectable" No ... then even admins cannot change this lead to this status anymore. Any hint what i can do maybe in phpmyadmin or in the "admin_modify_lead.php" for solving this ?

I try it before with QC statuses - but unfortunately thats not a solution for my issue.

ViciBox 8.0.1
VERSION: 2.14-661a
BUILD: 180222-0017

okay, found solution already in the php file:

Line 224 and Line 225
$selectableSQL = "where selectable='Y'";
$selectableSQLand = "and selectable='Y'";

i just choose another statusgroup

johnplayer wrote:I try it before with QC statuses - but unfortunately thats not a solution for my issue.

Why did that not work? It tends to accomplish the task ...

the problem was that i cannot set these system wide QC statuses when i wanted to modify the leads i am searching for as an administrator. if i wanted to set this status it wasn´t in the dropdown menu.
it´s possible that i miss maybe a step - not sure.
anyway, everything works fine for me.