No sound and call disconnect on autodial, manual works fine

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No sound and call disconnect on autodial, manual works fine

Postby vijaymuddu » Wed May 09, 2018 6:02 am

Hi

I am using vicidial version mentioned below, manual dial works fine agent and customer can hear, but when switch campaign to autodial there is sound on both agent and customer side, also calls disconnect within 10 secs after answering, below is the asterisk cli output of one call

-- DAHDI/i1/8424017858-7f74 answered Local/84008424017858@default-0000fb6f;2
-- Executing [8368@default:1] Playback("Local/84008424017858@default-0000fb6f;1", "sip-silence") in new stack
-- <Local/84008424017858@default-0000fb6f;1> Playing 'sip-silence.gsm' (language 'en')
-- Executing [h@default:1] AGI("Local/84008424017858@default-0000fb6f;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----17-----0") in new stack
-- Executing [8368@default:2] AGI("DAHDI/i1/8424017858-7f74", "agi://127.0.0.1:4577/call_log") in new stack
-- <DAHDI/i1/8424017858-7f74>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing [8368@default:3] AGI("DAHDI/i1/8424017858-7f74", "agi-VDAD_ALL_outbound.agi,NORMAL-----LB") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
-- <DAHDI/i1/8424017858-7f74>AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
-- Executing [8368@default:4] AGI("DAHDI/i1/8424017858-7f74", "agi-VDAD_ALL_outbound.agi,NORMAL-----LB") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
-- <DAHDI/i1/8424017858-7f74>AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
-- Executing [8368@default:5] Hangup("DAHDI/i1/8424017858-7f74", "") in new stack
== Spawn extension (default, 8368, 5) exited non-zero on 'DAHDI/i1/8424017858-7f74'
-- Executing [h@default:1] AGI("DAHDI/i1/8424017858-7f74", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
-- <DAHDI/i1/8424017858-7f74>AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
-- Hungup 'DAHDI/i1/8424017858-7f74'
== Manager 'sendcron' logged off from 127.0.0.1
-- <Local/84008424017858@default-0000fb6f;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... --17-----0 completed, returning 0
== Spawn extension (default, 84008424017858, 2) exited non-zero on 'Local/84008424017858@default-0000fb6f;2'


dial plan as below:
exten => _8400.,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _8400.,2,Dial(dahdi/g0/${EXTEN:4},60,tTo)
exten => _8400.,3,Hangup

can anybody guide me to fix this issue

VERSION: 2.14-645a
BUILD: 171214-2045
DB Schema Version: 1538
server config: i3,4gb, Centos 6.9 64bit | Version: 2.14b0.5 | Schema: 1528 | revision 2928| Asterisk 1.8.0 | E1-card
Thanks
Vijay Muddu
vijaymuddu
 
Posts: 106
Joined: Mon Jul 14, 2014 9:38 am
Location: India

Re: No sound and call disconnect on autodial, manual works f

Postby rajnishs91 » Tue Jun 12, 2018 5:34 am

I am also facing same problem . Did you get answer of it ?
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Posts: 30
Joined: Tue Apr 10, 2018 6:05 am

Re: No sound and call disconnect on autodial, manual works f

Postby mflorell » Tue Jun 12, 2018 7:03 am

This is usually either a configuration issue or a carrier issue.

We usually recommend trying a different carrier to see if the problem follows the carrier or not.
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Site Admin
 
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Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida

Re: No sound and call disconnect on autodial, manual works f

Postby vijaymuddu » Sun Aug 05, 2018 2:37 am

there was an dialplan issue, was fixed after dialplan changes
server config: i3,4gb, Centos 6.9 64bit | Version: 2.14b0.5 | Schema: 1528 | revision 2928| Asterisk 1.8.0 | E1-card
Thanks
Vijay Muddu
vijaymuddu
 
Posts: 106
Joined: Mon Jul 14, 2014 9:38 am
Location: India

Re: No sound and call disconnect on autodial, manual works f

Postby prosoft » Tue Oct 16, 2018 6:57 am

would you like to share the solution ? what was wrong with your dial plan ? can you please share because i am facing the same issue
VICIBOX 8.1.2
OpenSuSE Leap v.42.3 64-bit
Kernel v.4.4.155
Asterisk v.13.21.1-vici
DAHDI v.2.11.1
LibPRI v.1.6.0
ViciDial SVN v.2.14-689a build 180922-0958 revision 3035
SERVER SPECS:
Dual Processor Xeon E5-2420
Cores:24
Ram :32 GB
Hard Drive :Raid10 1TB
prosoft
 
Posts: 9
Joined: Sun Oct 07, 2018 1:23 pm
Location: Pakistan

Re: No sound and call disconnect on autodial, manual works f

Postby dgroth02 » Thu Oct 18, 2018 2:05 am

This was exactly what we had happen today - can you share the solution?
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Posts: 35
Joined: Wed May 06, 2015 2:24 pm

Re: No sound and call disconnect on autodial, manual works f

Postby williamconley » Thu Oct 18, 2018 5:30 pm

Neither of you has posted your dialplan or any asterisk cli. at least one of you posted your specs, that's cool. But to be clear: LOTS of things can cause this issue and this issue has been posted plenty of times along with multiple solutions.

Firewall and externip in /etc/astguiclient.conf are the two biggest offenders.

Information that's useful: New install that has never worked? Or sound stopped working today? Did you change the IP of the server before/during/after the buildout? Dialplan entry from your carrier settings. Asterisk CLI output. Is your firewall open on port 5060 and range 10k-15k (UDP for all)?
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
williamconley
 
Posts: 20018
Joined: Wed Oct 31, 2007 4:17 pm
Location: Davenport, FL (By Disney!)

Re: No sound and call disconnect on autodial, manual works f

Postby prosoft » Sun Oct 21, 2018 4:59 pm

I have posted my CLI and dial plan in this post

viewtopic.php?f=4&t=38822

please help me there.
VICIBOX 8.1.2
OpenSuSE Leap v.42.3 64-bit
Kernel v.4.4.155
Asterisk v.13.21.1-vici
DAHDI v.2.11.1
LibPRI v.1.6.0
ViciDial SVN v.2.14-689a build 180922-0958 revision 3035
SERVER SPECS:
Dual Processor Xeon E5-2420
Cores:24
Ram :32 GB
Hard Drive :Raid10 1TB
prosoft
 
Posts: 9
Joined: Sun Oct 07, 2018 1:23 pm
Location: Pakistan

Re: No sound and call disconnect on autodial, manual works f

Postby williamconley » Sun Oct 21, 2018 6:47 pm

[quote="williamconley"
Information that's useful: New install that has never worked? Or sound stopped working today? Did you change the IP of the server before/during/after the buildout? ... Is your firewall open on port 5060 and range 10k-15k (UDP for all)?[/quote]
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
williamconley
 
Posts: 20018
Joined: Wed Oct 31, 2007 4:17 pm
Location: Davenport, FL (By Disney!)


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